Help Desk Specialist Jobs

Helpdesk/Junior Systems Administrator
In this role, you’ll be taking on most of the day-to-day IT support issues. You’ll also be helping the IT manager and Systems Administrator maintain and improve the network and server infrastructure.
Key responsibilities:
•Provide personal day-to-day support to all employees in person and via a ticketing system.
•Set-up new workstations including monitors, phones, software and hardware
•Take ownership of end user devices by performance monitoring, installing or updating software and performing other maintenance tasks
•Analyze, troubleshoot and resolve issues with workstations, printers, servers or network devices
•Update and expand on internal documentation
•Take control of small projects to provide new services within the environment
•Help maintain a stable and secure infrastructure
•Other duties as defined by the IT manager and Systems Administrator

Desired skills and experience:
•3-year degree in Computer Science
•Self Starter is a must
•Telephony experience
•3 years minimum working experience
•Experience with Windows operating systems
•Understanding of a domain and its services (AD, DHCP, DNS, Group Policy)
•Understanding of networking and server virtualization
•Understanding of cloud-based services and applications (O365, Azure, …)
•Excellent at documenting assets, configurations and processes
•Enjoys being proactive and taking initiative
•Problem solver
•Great at learning new skills

Optimal traits:
•Proactive approach to user service
•Confidence without ego
•A glass-half-full type – a positive attitude takes you places
•Focused on every detail because you get the big picture
•Eager to question things – there is opportunity in questions
•Accountable, even when that means highlighting a mistake
•Eager to make those around you better
•Always up for a challenge
•Passionate about IT
•Thrives on multitasking