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Help Desk Representative Jobs

Help Desk Coordinator - Remote
By Wasserman Boxing At Canada
Manage and maintain inventory asset management.
Manage end-user perceptions and build strong internal relationships; develop an end-user philosophy that ensures satisfaction.
In-depth knowledge of Microsoft/Apple software to address employees' day-to-day needs.
Well-developed analytical and problem-solving skills, attention to detail and highly organized.
Ability to perform in a fast-paced environment and handle and manage multiple workloads, priorities, and deadlines patiently and efficiently.
On-call availability and able to respond remotely from any location.
Work Desk Representative - Office
By ATCO At Vegreville, Alberta, Canada
3 years customer service experience, preference will be given to those with call center and utility experience.
Demonstrated problem solving experience related to identifying and resolving customer inquiries.
Creates a positive work environment by demonstrating and sharing functional/technical knowledge.
Excellent organizational, analytical and communication skills (oral & written).
Strong customer focus and ownership of the customer experience.
Flexibility to adapt to changing priorities, manage and balance a variety of interests and objectives.
Help Desk L1/L2
By Robert Half At Burnaby, British Columbia, Canada
1 year of work experience or education equivalent
Troubleshoot and support the company's software
Diagnose recurring technical issues and implement solutions to address the root of the problems
Provide solutions and follow up on technical help tickets submitted via phone, and email
Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
Background in radio/tv broadcasting industry is a must
Client Representative, Help Desk And Escalation
By Bell At Toronto, Ontario, Canada
Very strong time management skills with the ability to multi-task
Coordinate customer approved Changes (Changed Management)
Workload queue & prioritization management
Manage tickets/orders until completion/closure; escalating to support manager when required
Strong negotiation, conflict resolution and relationship building skills
Focus on quality and resolution, prioritizing the client experience
Help Desk Specialist Jobs
By Alstar Group At Calgary, Alberta, Canada
Advanced knowledge of help desk software and remote-access systems
Knowledge and understanding of cyber security threats and vulnerabilities
Bachelor’s degree in computer science, college diploma or certificate with experience in desktop/technical support
Knowledge of computer hardware, software systems, databases, office applications, networks, and operating systems
Excellent analytical and diagnostic skills
Experience with Vista by Viewpoint or other project costing ERPS, would be an asset
Help Desk [Advantage Personnel]
By CareerBeacon At Fredericton, New Brunswick, Canada
Responsible for the day-to-day activities of the Incident Management process
Logging all incoming phone calls, emails and communicator messages into Incident Management database
Experience with end user computing technologies - desktops, laptops, handheld devices, mobile devices
Strong interpersonal, written, and verbal communication skills
ITIL Foundations or working knowledge an asset
Investigate and resolve general Incidents within scope, adhering to stated KPIs and SLAs
Systems Administration & Help Desk
By GoRight Fleet Solutions At Kitchener, Ontario, Canada
Experience in a vast array of Microsoft's product offerings, such as Dynamics 365 CRM, Business Central, Databases and Azure platform.
Comprehensive Benefits - featuring 100% reimbursement on medical and dental, vision, AD&D, affordable STD/LTD, Life and Dependent Life Insurance.
Functional, working knowledge of computer hardware and software installation, maintenance, troubleshooting and user administration.
Assisting with basic cabling, network configuration, various Microsoft's O/S, AD / Entra, Exchange, and Azure offerings.
Accepting enquiries from different departments and users with varying skill levels; via walk-ups, phone, email, messaging, and ticketing requests
Willingness to learn new technical skillsets and upgrade current ones.
Help Desk Operator Jobs
By S.i. Systems At Toronto, Ontario, Canada
2+ years experience with password management (1passwordpreferred)
RQ Point of Sale User Management experience
1Password / password management experience.
2+ years experience as aUser Administratoron/off-boarding employees
2+ years experience withticketing system (ServiceNow preferred)
Experience with various Android / Surface Tablets.
Help Desk Specialist Jobs
By Insight Global At Markham, Ontario, Canada
- Previous helpdesk /technical support experience
- Video conference, A/V and print/copy/scan support experience
- ServiceNow or similar ticketing system
Help Desk Specialist Jobs
By WilsonHCG At Canada
* Manage help desk software or ticket system
* Must possess good communication skills either via phone or email
* Experience working with EDI
* Experience working with SAP
* Experience with AS2 communications, preferably Cyclone
* Experience reading translation maps and finding data errors
Help Desk Clerk Jobs
By Island Health - Vancouver Island Health Authority At Victoria, British Columbia, Canada
Ability to keyboard at 45 wpm.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to perform the duties of position.
Ability to operate related equipment.
Help Desk/Inventory Associate
By Teamrecruiter.com At Greater Toronto Area, Canada
Length: Contract term is 2.5 months approximately, with high possibility extensions
Location: Greater Toronto Area, ON – Onsite (Travel Required)
Pay Rate: $29.44 per hour
· Validating and labelling courtroom technology inventory across the region
· Valid driver's license, vehicle, and travel to the various sites in any given day.
Customer Service Representative, Help/Escalation Desk
By Bell At Montreal, Quebec, Canada
Excellent management of priorities (organization and planning)
Recent experience as a customer service representative with the Small and Medium or Medium Business Markets.
Adaptability and ability to manage change (continually changing priorities/tasks)
Ability to manage several tasks at once
Strong abilities in active listening, empathy and win-win negotiations.
Extensive knowledge of small and medium business products and business solutions and related processes
Help Desk Specialist Jobs
By Apptoza Inc. At Toronto, Ontario, Canada
Follow standard operating procedures as documented in the knowledge management system.
Network cable and fiber management for circuit installation
Maintain and update server room, network cabinets and office areas cabling within server rooms, including cables, fibers and power delivery management
·Centralized hardware and Spare part stocking and inventory management
·PC and other devices - logistics management
Manage network related assets and connections
Help Desk Specialist Jobs
By Kadant Carmanah Design At Surrey, British Columbia, Canada

Helpdesk/Junior Systems Administrator In this role, you’ll be taking on most of the day-to-day IT support issues. You’ll also be helping the IT manager and Systems Administrator maintain and improve ...

Help Desk Technician Jobs
By Robert Half At Burlington, Ontario, Canada
Experience with IT support ticketing systems
Strong problem solving and analytical skills
Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Knowledge of Microsoft Office Suites
Independently investigate and implement solutions to technical issues
Diagnose recurring technical issues and implement solutions to address the root of the problems
Systems Admin/Help Desk
By Digica Solutions Inc. At Greater Toronto Area, Canada
5+ years' experience as System Administrator
Ensure system design allows all components to work together properly
Evaluate and modify system performance
Bachelor's degree in engineering, computer science, or related field
Help Desk Technician Jobs
By HRdownloads At London, Ontario, Canada
Has exceptional time management and prioritization skills.
Participate in the onboarding and offboarding of remote and local employees by supporting hardware setup and new hire training.
Has at least one year of experience in a help desk support capacity.
Has experience with or exposure to a variety of software, including Windows Server, Active Directory, and Microsoft Office 365 suite.
Has experience with or exposure to relational databases (e.g., MySQL workbench).
Has a bachelor’s degree or college diploma in computer science or a related field or demonstrated experience in the field.
Help Desk Specialist Jobs
By xiBOSS Corporation At Mississauga, Ontario, Canada
- Strong analytical, time management, and organization skills
- English (oral and written) with strong communication skills
- 5+ years of Helpdesk experience
- O365, Active Directory and some GPO (Group Policy) experience required
Familiarity with Microsoft System Center Configuration Manager (SCCM)
Hybrid 2 days a week in office in Mississauga
Help Desk Specialist Jobs
By NewFound Recruiting At Ottawa, Ontario, Canada
Experience with Windows 10, Microsoft 365 and device imaging
Experience troubleshooting network problems and individual user hardware or software problems
Investigating, diagnosing, and solving computer software and hardware faults
Responding to client and computer users to determine the nature of the problem encountered, and resolving the issue

Are you looking for a job that will let you use your technical and customer service skills? We are looking for a Help Desk Representative to join our team! You will be responsible for providing technical assistance and support to our customers. If you are a problem solver with excellent communication skills, then this is the job for you!

Overview A Help Desk Representative is a customer service professional who provides technical support to customers and assists them in resolving their technical issues. They are responsible for responding to customer inquiries, troubleshooting technical problems, and providing solutions to customer issues. Detailed Job Description Help Desk Representatives are responsible for responding to customer inquiries, troubleshooting technical problems, and providing solutions to customer issues. They must be able to quickly assess customer needs and provide appropriate solutions. They must be able to communicate effectively with customers and provide clear instructions on how to resolve their issues. They must also be able to document customer interactions and maintain accurate records. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot technical problems
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or technical support
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• Previous experience in customer service or technical support
• Previous experience in a help desk environment
Job Responsibilities
• Respond to customer inquiries and troubleshoot technical problems
• Provide solutions to customer issues
• Document customer interactions and maintain accurate records
• Monitor customer service software and update customer information
• Follow up with customers to ensure their issues are resolved
• Provide customer service training to new employees