Guest Services Associate (Part Time)

We innovate | We have tenacity |We Empower | We get things done | We are Unique |We have fun

Save-On-Foods Memorial Centre (SOFMC) is Victoria’s premier entertainment facility and the largest arena in British Columbia outside Vancouver. The state-of-the-art 7,000 seat facility is home to the Victoria Royals of the Western Hockey League and regularly hosts large-scale concerts and other special events such as figure skating, curling, trade shows and conferences. The arena was developed and is operated by GSL Group, a Vancouver-based development and entertainment company with sports and entertainment facilities throughout BC and the current owner of Victoria Royals of the Western Hockey League.

We are looking for passionate Guest Services Associates! As a valuable member of our Guest Services team, you will be responsible for being part of supporting the overall Guest Services vision, while delivering best in class customer service and creating positive lasting impressions for all our fans and guests.

Specific responsibilities include (but are not limited to) the following:

• Remain attentive to the needs and professionally responsive to the demeanor of all guests providing proactive assistance to all with the highest level of customer service
• Provide quality guest service and assistance to fans, guests, and other Team Members
• Welcome our guests with a smile and positive, helpful attitude as they enter the Arena
• Accommodate the event needs of guests that require accessible assistance throughout our venue; work closely with other event-based departments to assist fans with accommodations or requests
• Solicit feedback from fans in order to continually improve the in-arena experience for guests
• Perform other duties and responsibilities, as assigned
• Record and report issues and incidents as needed
• Identify, receive, and quickly act upon requests or complaints from guests; escalate serious issues to Team Supervisor, or Manager on Duty
• Communicate positively with co-workers and fans; collaborate with the wider Guest Services team to elevate experience whenever possible

The Ideal Candidate:

• Must be available to work evenings, weekends and holidays as required, working majority of Victoria Royals’ home games and other concerts and events
• Positive, team player attitude is a must!
• Ability to anticipate, identify and resolve issues in a discreet, timely and professional manner; react appropriately in emergency and high stress situations
• Energetic demeanor with the ability to move around the venue safely and swiftly
• Excellent customer service and interpersonal communication skills; friendly and professional
• Must be comfortable working in large crowds and loud environments
• Passionate about hockey and live entertainment
• Possesses a desire to be a part of the team that strives to establish exceptional standards for fan experience
• A positive and enthusiastic team player with a passion for providing excellent customer service
• Ability to sit or stand for extended periods of time; walking, bending, and carrying light items

Benefits, Perks and Other Cool Stuff:

• A fun, high energy environment
• Employee Discounts
• Awesome co-workers!
• Referral Bonuses
• Flexible scheduling
• Priority Access to Event Presales

Save-on-Food Memorial Centre & the Victoria Royals are proud to be an equal opportunity employer. We value diversity and are dedicated to providing a work environment that is free from harassment and discrimination. All employment decisions are made based on qualifications, job requirements and business needs. We are passionate about being known for an inclusive culture where talented people of all backgrounds want to work.