Field Applications Scientist - Toronto

We are looking for a highly driven and motivated individual to join the Support team as a Field Applications Scientist. This role will suit someone with a strong commitment to customer service and satisfaction.

The Details...

Reporting to the Associate Director Field Applications, this exciting and challenging role involves working closely with the sales team to provide a high-quality level of technical expertise, consultancy, and representation for Oxford Nanopore Technologies Ltd.’s products, ensuring the successful application of the products to customers’ research. The successful candidate will be working to strengthen the company's relationship with scientists encouraging them to view ONT as the preferred supplier of solutions for their work.

The role is highly technical and involves providing pre-sales activities, including presentations, seminars, and technical calls. The Field Scientist (FAS) will be supporting customers in all stages of the technology, including experimental design, use of ONT’s software and data analysis. Responsibilities include providing specialized expertise to assist with complex and technical customer inquiries and in addition, providing technical advice focusing on ONT’s technology and interacting with the Technical Support and Customer Solutions Departments as required.

Other Responsibilities Include

• Participating in the organization and running of seminars, exhibitions and similar “on-site” activities at key accounts and congresses in the relevant territories
• Providing technical consultations on products and related applications as part of sales cycle
• Tracking, recording and documenting relevant information from all technical enquiries from customers and prospective customers into the CRM
• Managing key customer relationships from a technical perspective to ensure success using Oxford Nanopore products.
• Monitoring the competition and market development and reporting findings
• Working closely with the sales team to provide high quality, effective technical expertise to customers and prospective customers in territories and provide effective back-up technical support to other regions through a thorough knowledge of ONT’s products and effective communication of applications related to these products.

What We're Looking For...

You'll have a solid background of lab experience with proven knowledge and understanding of genetics, molecular biology, cell biology and related fields as well as theoretical knowledge and practical experience of novel experimental design, appropriate sample preparation methodologies (DNA isolation, fragmentation etc.) and appropriate analysis leading to new ways of measuring biological phenomena. You'll be used to working in a fast-paced, multi-tasking environment with the ability to effectively work on and manage many priorities at one time. Your communication and interpersonal skills are a key strength, and you have the technical competency to understand and clearly discuss fundamental theory and principles of experimental design, techniques, and results; and to provide information back to customers in a helpful, courteous, positive and professional manner. You're able to work effectively both with internal departments and internationally, and fluency in other languages would be advantageous.

We'll expect you to have a PhD in life sciences or equivalent commercial experience. Commercial experience should be in a support or customer facing role. You're a confident presenter and comfortable presenting, teaching or training other scientists and have excellent troubleshooting, writing and editing skills. You're a competent user of Microsoft Office and ideally will have used SalesForce or a similar CRM database. If you're also proficient with data visualization and analysis techniques and programming languages such as R, Python (Numpy, Pandas), this would also be helpful.

Frequent travel is expected as part of this role.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, color, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

We are proud to be an equal opportunity employer. We select and employ candidates only in accordance with their merits, qualifications, and abilities to perform the duties of the job regardless of gender, marital status, race, religion, color, age, disability, sexual orientation, military, veteran status, or any other ground protected by applicable human rights laws. If you require accommodation to complete the application or interview process, please contact [email protected] To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

About Us

Oxford Nanopore’s goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology enabling the real-time, high-performance, accessible and scalable analysis of DNA and RNA. The technology is used in more than 100 countries to understand the biology of humans and diseases, plants, animals, bacteria, viruses and whole environments.

Oxford Nanopore was founded in 2005 as a spin-out from the University of Oxford and now employs over 1000 employees around the world.

Organization

Our Human Resources Team has supported Oxford Nanopore through each stage of its rapid growth and development, with the primary focus on hiring and retaining the best talent with the right skills to deliver increased commercial impact, production and innovation. As we grow and disrupt, we require our people to be determined, productive and resilient team players.