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Everyday Banking Advisor 1, Diamond Valley (6381)
Company | ATB Financial |
Address | Black Diamond, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Banking |
Expires | 2023-07-16 |
Posted at | 11 months ago |
Our bottom line is different.
- Consistently source leads to Retail, Business or Wealth colleagues to complete more in depth or time consuming requests for the best client experience.
- Provide advice and fulfill advisory and sales solutions to ATB360 clients to enhance the overall entrepreneurial experience.
- Actively engage clients in saving time and money, improving their financial picture, and financial wellness conversations while increasing revenue generating activities.
- Educate customers and fulfil in self serve banking options and assist clients with external applications.
- Strategically utilized across any number of branches or markets.
- Liaise with internal partners (Client Care, Business and Wealth) and other branch team members to ensure optimal customer service is maintained.
- Peer mentor for the branch team to level up skill sets and proficiency within the client experience.
- Generate revenue and achieve individual, team, organizational goals, while contributing to sales strategy
- Digital advocate within all our tools and technologies as part of the 2031 Strategy
- Proactively and consistently execute on inbound and outbound customer connections, with a focus on our priority connections, renewals and deepening relationships.
- Effectively handle any overflow from Client Care inbound calls using the Genesys system.
- Adapt to changing client preferences, including self-service options, to remain relevant while profitably serving our everyday, business, and wealth clients.
- Expert knowledge of current operating systems and customer sales tools (I.e. CSA, CRM, Onboarding Express, Customer Story etc)
- Willingness and ability to support multiple areas of the business, which could include multiple branches, Client Care and other customer channels of choice.
- Successful completion of PB1 Milestone training to support advice based conversations, supporting and maintaining customer experience/relationships that are also revenue generating
- Using data to create revenue generating opportunities and leads
- Understand and utilize Customer Interaction Flow (CIF) with every customer
- Weeks 1 - 5 of 360 Degreed Learning Path completed prior to commencement of EBA role
- Complete minimum 4 week Genesys and Customer Interaction Flow training program
- Building strong partner relationships to create a remarkable and seamless client experience.
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