Event Services Technician Jobs

Description

Event Services Technician

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Event Service Technician is responsible for assisting with the floor operations, including setup, strike and operations of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and client. Business hours will vary based on business levels. Extended business hours and weekends will be required. Less than 5% of travel is anticipated outside the assigned region.

Essential Functions:

• Follows through on all client requests
• Ensure all Company occupied areas are clean, organized, and up to Company standards.
• Ensure any lost, stolen, or damaged equipment is immediately reported to management.
• Maintain accurate client event information within the Company’s business systems
• Continually work toward enhancing and improving technical skills to include audio, video/data, staging, and computer operation and networking.
• Comply with all Company policies and procedures
• Ensure all event sets and strikes are completed according to Company SOPs.
• Other duties as assigned.
• Look for opportunities to enhance client’s event
• Ensure inventory is secure from theft and damage.
• Greet guests/clients before the event and provide clear instructions on how to operate the equipment.
• Review daily invoices with the client and obtain client’s signature on the invoice(s)
• Provide continued communication with the client to ensure the success of all events
• Ensure all inventory is in good working order and in rental condition
• Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage

Education & Experience:

• Prior exposure to audio-visual and/or hospitality industry
• High School Graduate or equivalent
• Computer proficiency (hardware, software, and networking

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein represent the knowledge, skill, and ability required.

• Excellent verbal and written communication skills
• Strong interpersonal skills
• Commitment to best-in-class customer service for internal and external stakeholders
• Strong team player orientation
• Good working knowledge of computer hardware and software
• Excellent organizational skills and attention to detail
• Professional appearance
• Strong technical aptitude
• Planning ability; able to plan and prioritize

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Pinnacle Live is an Equal Employment Opportunity Employer