Environmental Services Agent (Cleaner)

City Experiences is seeking Environmental Services Agents (Cleaners) for our Niagara City Cruises operation in Niagara Falls.

About You

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About The Opportunity

The Environmental Services Agent will ensure the facilities and restroom areas are clean, pleasant to use and functioning properly. Environmental Services Agent has heavy public contact; therefore, we are looking for individuals who take pride in their appearance and have superb guest service & communication skills.

Crew Benefits

• Crew Events
• Crew Referral Program - up to $200.00 per referral
• Competitive Wage
• Crew Recognition Awards
• New Retention Bonus - up to $500.00!
• Paid Training
• Complimentary Cruise Tickets, Parking & Uniforms

Essential Duties & Responsibilities

• Works with a safety mindset by following all safety policies, procedures and safety measures (i.e. PPE). Identifies and brings forward risks, hazards and opportunities on the job. Actively participates in health and safety in the workplace
• Adheres to all health and safety regulations
• Understands all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company
• Completes any other duties as assigned
• Clean bathrooms regularly, including replenishing supplies such as soap and toilet paper; adhering to quality standards
• Provides quality customer service, information, and instructions to guests as requested to enhance the guest experience as an ambassador to the organization while conducting necessary job duties
• Checks all garbage and recycling bins, emptying them when necessary
• Communicates corrective and preventative actions to the Facilities Shift Manager promptly as it pertains to any operational system failure with respect to maintenance and facilities duties
• Completes daily, weekly and monthly, duties set forth for cleaning such as carpet and windows
• Applies practices and policies communicated and taught in training classes, safety talks and modules to assure quality, environmental, and safety standards are met
• Sweeps, vacuums, mops; inside and outside locations
• Maintains a neat, clean and well-groomed appearance (refer to appearance standards in employee handbook)
• Works effectively and efficiently with other staff to ensure job responsibilities are completed for the subsequent shift
• Logs job duties and daily tasks as set forth in documentation requirements
• Assists coworkers to accomplish necessary projects and tasks; works together as a team
• Use checklists to complete Start of Day and End of Day tasks in offices, ticket plaza and lower landing
• Reports to work on time and for all scheduled shifts
• Collects garbage and recycling on land and separates each accurately to individual compactors and dumpsters
• Works with good housekeeping practices and safety to promote a work environment free of hazards within the control of the staff on a daily basis

Requirements & Qualifications

• Experience in a customer-oriented environment
• Must be willing to work all shifts including days/evenings shifts including weekends and holidays
• Wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)
• Continually and repeatedly perform functions indoors and outdoors
• O.S.S.D. or equivalent as recognized by the Ministry of Education
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 35 pounds (16 kilograms)
• Two (2) years cleaning experience preferred
• Walk, stand, sit and work in all types of weather conditions for extended periods

About Us

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

City Experiences is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.