Engineering Support (Developer) - Senior

Here we grow!

Want to solve problems in an industry considered to be one of the most complex in the world? PEER Group has an opportunity for an Engineering Support (Developer) – Senior looking to apply their expertise to the delivery of leading-edge software solutions for the semiconductor industry. Reporting to the Manager, Engineering Support, this role performs duties under the direction of the Director, Engineering Services in collaboration with the Director, Product Engineering.

This senior role does both product and solution engineering support, as well as hands-on development. You will troubleshoot and resolve errors, log details, and quickly analyze available data to find the root cause of issues. You will also develop solutions to problems, or escalate them to other engineering team members for resolution, while ensuring customers get progress updates and response times in alignment with SLAs.

This role works closely with both internal product engineering and engineering services teams and with existing and/or prospective customers. As a senior, you may be asked to provide coaching and mentoring to other team members. Some travel may also be required.

KEY RESPONSIBILITIES:

• Document all interactions following standard operating procedures, such as documentation of support activities, customer issues, and resolutions.
• Troubleshoot, diagnose, and fix software issues across a range of solution projects, products, customers, and competing timelines.
• Assist in meeting service driven SLAs, both internally and customer facing.
• Provide support to customers via support tracking system, leveraging internal resources in a timely manner. Escalate as necessary and identify risk and risk mitigation.
• Learn new languages and technologies as required to implement designs.
• Mentor team members and create relevant knowledge and/or training resources.
• Design, develop, and code using C, C++, and/or C# in Windows environments.
• Ability to follow design methodologies and code documentation standards.
• Assess the impact of proposed solutions across both the stack and external systems to ensure a successful integration.
• Engage with customers and work with your team to capture requirements, design, develop, and code, then integrate applications into customer systems.

SKILLS AND EXPERIENCE:

• Advanced manufacturing, equipment automation, and/or semiconductor experience is an asset.
• Able to walk the customer through potential logic flaws.
• CRM experience with preference given to Zendesk.
• Authorized to work in Canada.
• Able to optimize code to meet performance requirements if/as included customer SLA.
• Strong oral and written communication skills in English, with the ability to effectively interact with customers and teammates in person and remote.
• Quick learner with the ability to multitask within tight deadlines
• Willingness to travel within North America, Europe, and Asia if/as required.
• 5+ years’ experience in a software development role and/or support engineering role.
• Ability to speak German considered an asset.
• Post-secondary degree in Engineering (Systems Design or Computer Engineering) or Computer Science, or related fields.
• Able to work in a role that has both support engineering and product developer scope.
• Experience with automation design and project management and implementation.
• Keen problem solving and trouble shooting skills and a strong attention to detail.
• High commitment to success, , and a professional demeanor are assumed.
• Able to stay within scope of project and identify scope creep and escalate if/as needed.
• Experience with Microsoft products including Azure Server, Word, Excel, PowerPoint, Teams, and SharePoint.
• Skillful writing ability for maintaining user and/or support documentation.

How to Apply

Click the Apply button! Submit your resume and cover letter.

We appreciate the interest of all applicants. Only those chosen to advance further in the recruitment process will be contacted.

To learn more about how to apply and other opportunities at PEER Group, please visit our careers section.

We are an equal opportunity employer. Employment decisions are made on the basis of ability, qualifications, and performance. We welcome inquiries from everyone and celebrate diversity in our workplace. We embrace our differences in age, ancestry, citizenship, ethnic origin, place of origin, creed, family status, marital status, disability, record of offences, sex, gender identity and expression, and sexual orientation.

If you require accommodation in completing the application process, please email [email protected] or call HR at 519 749 9554. If you are contacted regarding this position, please advise HR of accommodation measures you may require during our interview process. Of course, we will address these matters with respect and confidentiality.

No agencies please.

About the PEER Group Culture

As a group, we are focused on creating customer success while working in a supportive atmosphere filled with challenges, fun, and food. Being a part of the PEER Group community means that we:

• Value giving back. We support our community through frequent fundraisers, with company charitable matching, and encourage our employees to give back where and as they are able.
• Value excellence, promote from within, and strive to not only do our best, but to be our best.
• Enjoy coming to work each day - the people we work with, the work we do, and the flex hours.
• Are recognized as global experts in what we do, and constantly work to get even better.
• Focus on your long-term development, with more than 25% of current employees having continued their careers at PEER Group for 10 years (or more)!
• Genuinely care about each other and it shows by how we support each other in both the work we do and in how we hold space for and support each person in realizing their potential.
• Want every employee to succeed and are committed to providing opportunities to do so, along with providing regular and ongoing feedback, mentorship, training, and individual development plans.
• Love that we are encouraged to be curious, to learn, and to apply our knowledge and skills to solve hard problems and to contribute in meaningful ways, big or small.

About PEER Group

PEER Group® is headquartered in Kitchener-Waterloo, Ontario, Canada, with offices in Toronto and Dresden, Germany. A privately-held company, PEER Group employs more than 250 people worldwide.

Smart Manufacturing starts with factory automation software.

PEER Group® provides the largest portfolio of factory automation software products and services to high-volume manufacturers and equipment makers in the semiconductor, photovoltaics (PV), and electronics industries. We help lower the cost of automation for our customers by solving their most challenging equipment automation, data management, and process control problems.