Dispatcher Jobs

DISPATCHER
Public Security
JOB OPENING: Temporarily Assigned
NATURE OF THE WORK
Under the authority of the Sergeant, he receives calls, handles requests by telephone or in person and transmits them to the designated department according to departmental policies. He monitors the security systems (video surveillance, access control, etc.) and records the information in the department's computer systems.
EXAMPLES OF TASKS PERFORMED
Operations

• Performs monitoring of the Town's cameras on monitors;
• Serves citizens at the Public Safety counter 24/7;
• Monitors telephone lines after normal business hours;
• Issue overnight parking permits;
• Receives, records and dispatches calls from Public Works (employee absences, reported discrepancies, etc.) as well as after hour calls from Town Hall;
• Provides information to citizens and other callers by telephone;
• Inputs relevant information to the service databases;
• Maintains a list of vacant houses;
• Performs any other duties as requested by a superior.
• Receives, logs and dispatches calls from the call center (including calls from the Town of Hampstead Public Security or any other partner with whom the Town has an agreement);
• Enter snow removal, gardening and garage sale permits into the databases;
• Receives and files mail received from unoccupied houses;
• Monitors the Town's security systems (video surveillance, access controls, alarms, emergency intercom, etc.);

Equipment and maintenance

• Weekly check of the panic buttons;
• Ensures the proper functioning of equipment and materials at the dispatch centre;
• Checks cameras and phone lines for proper operation at the beginning of the shift.

Experience And Qualifications
The person selected must meet the following conditions:

• Possess six (6) months to less than one year of experience in a job that allows the incumbent to become familiar with the field of employment.
• Hold a high school diploma (DES) or equivalent.

Knowledge

• French and English, spoken and written.
• Radio systems.
• Knowledge of English is a requirement due to potential interactions with the Town's citizens

Skills

• Good team player;
• Ability to develop and exercise certain controls and follow-ups;
• Demonstrate a good sense of synthesis and analysis;
• Organizational skills and ability to set priorities;
• Write clear and concise reports.
• Demonstrate precision and autonomy;

Conditions And Benefits
The Town of Mount Royal has advantageous conditions for its employees. For this position, it offers,
Among Others

• The working schedule may include day, evening and night shifts, weekdays or weekends;
• On-the-job training.
• A salary range from $27,44 to $35,87 per hour;

Applications will be accepted until Friday, June 30, 2023, 1:00 pm. The interested people have to send
their curriculum vitae to Vanessa Abdulezer, by e-mail at [email protected],
mentioning the competition number 2023-16.