Director, Project Management Office (Pmo)

A leader in the heating, ventilation, air conditioning and refrigeration industry, and celebrating its 70th anniversary in March 2022, The Master Group has been named one of Canada's Best Managed Companies since 2010 and is the largest privately held HVAC-R distributor in Canada. Today, the company employs 1,300 dynamic and dedicated people who serve the industry in more than 55 branches and 4 distribution centers from British Columbia to the Atlantic Provinces and in 19 branches in the United States.

What we do

At Master, we source, specify, distribute, and support HVAC/R products and solutions across North America. We do so by focusing on the following strategic orientations:

• Invest responsibly in our future
• Eliminate waste and benefit from our size
• Nurture a high performing culture
• Help our customers grow
• Make it easy for our customers to do business with us

Our people

Master offers team members more than just a job, but an opportunity to map out a career with a company that is a leader in its industry, fast growing, and setting out, through its work, to improve lives and communities. First established in Montreal in 1952, now operating a vast network of 85 branches and 4 distribution centers across Canada, as well as Central and Eastern USA, Master has retained its local roots and entrepreneurial spirit with a culture of driving results through excellence in all we do. People have always been at the center of our success. We connect to our work, our customers, our colleagues, and our communities through a working environment that fosters collaboration, creativity, and performance.

The opportunity:

The Project Management Office (PMO) is searching for a seasoned senior leader who will enable the vision for strategic and transformative change to contribute to the achievement of the organization’s business objectives by elevating our project management capabilities.

Reporting to the Vice-president, Transformation Projects and Real Estate, and working in close collaboration with the Change Management Group, the Director, PMO leads, supports, and develops a project management and business analysis team.

The incumbent will work in close partnership with a broad range of stakeholders at all levels of the organization in a fast-paced, geo-diverse environment across multiple business divisions.

If you’re looking for a company that inspires passion, personal, and professional growth – join Master and come help us Improve lives and communities.

Principal tasks:

Your key responsibilities (the journey we want you to take)

Inspiring leader on the forefront of advancing Master’s strategic goals, you leverage your senior program/project management skills to foster the organization’s ability to succeed, learn, and continuously evolve. You are accountable for the overall management of the internal portfolio of programs and projects including the following responsibilities:

• Program / Project Governance: Establish robust framework for structured oversight, decision making, progress reporting, and value delivery monitoring to ensure programs and projects achieve business objectives
• Visibility and Communication: Ensure transparency of portfolio performance and establish PMO as the central resource for all stakeholders to gain clear understanding of progress, challenges, risks, and decisions on a timely basis
• Stakeholder Management: Build and foster strategic and collaborative relationships with internal and external stakeholders
• Assisting business leaders with articulating new project ideas
• Process Improvement and Optimization: Identify opportunities to ensure the evolution of the PMO processes and tools to improve portfolio health, accelerate value delivery, streamline workflows, and generate efficiencies
• Team Leadership: Provide guidance, knowledge, support, and coaching to project managers to develop talent, grow skillsets, and cultivate a motivating, high performance team culture
• Planning, leading, organizing, and mobilizing project teams to deliver initiatives that provide exceptional business value to Master
• Forecasting future resource capacity and reporting on existing resource utilization
• Lead processes that enable tracking, measurement, and reporting of portfolio KPIs, present accurate representations of project progress, health, risks, and challenges
• Implement a structured approach to project execution for all managed projects; ensure that the management of projects is harmonized and efficient across the whole organization
• Risk, Issue, and Scope Management: Anticipate, identify, and assess risks which impact program and project delivery, ensuring challenges and/or problems are managed in a timely manner through effective mitigation strategies and plans
• Portfolio Management and Performance:
• Elevate PMO Capabilities: Establish, develop, and lead the implementation of project management methodologies, standards, processes, and best practices that enable effective execution of portfolio initiatives, increase company-wide agility, and support the smooth running of projects undertaken by the organization

Requirements:

What makes you the ideal candidate for this role

• You are highly structured, disciplined, and rigorous
• Dynamic and adaptable, you exercise sound judgement
• Human First! We are looking for someone who will adhere to our values
• Outstanding planning and organizational skills with an ability to manage competing demands while staying results-focused
• You demonstrate highly effective stakeholder management and negotiation skills; able to quickly build collaborative working relationships, influence without direct reporting authority, manage constructive conflict, and establish / maintain high levels of trust and confidence
• You possess solid business and financial acumen, excellent strategic critical thinking, and problem-solving abilities, with an exceptional attention to detail
• Diplomat, you are a natural and compelling communicator able to mobilize people at all levels of the organization towards the defined objectives
• You believe that success can only be achieved by leveraging the full potential of each member of the team
• You are a recognized expert and advisor in program/project management with a deep knowledge and understanding of project management best practices
• You are customer-oriented and demonstrate innovative thinking, including the ability to lead innovative and /or transformative projects with a focus on continuous improvement

Requirements:

• Formal education in business administration, program / project management, business analysis, change management, and continuous improvement
• Bilingualism both oral and written
• Experience in distribution sector for multi-geography organizations operating both at the corporate distribution level and retail store network, an asset
• Demonstrated knowledge and ease using project management software including MS Project
• Any other relevant certification
• 10+ years project management experience, including minimum of 3 years of experience in a enterprise PMO leadership role, successfully managing complex cross-functional transformational programs and projects
• PMI certification including but not limited to PMP and PgMP

Work conditions:

• Early vacation program
• Contribution to a group RRSP upon hiring
• Wellness spending account of $300 per year
• Access to telemedicine with health professionals by chat or secure video session from day 1
• Group insurance from day 1 (medical, dental, short and long term disability insurance)
• Employee assistance program (psychological, financial, legal and parental support services)
• Reimbursement of membership or renewal of a professional order