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Department Manager, Convenience Store
Company | Northern/NorthMart |
Address | Pond Inlet, Nunavut, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-05-22 |
Posted at | 1 year ago |
The Department Manager, Convenience is accountable for the successful day to day operation of the C-Store. This includes implementation of Company standards, the management of Company assets, attention to maintaining a local competitive position, and the development and training of staff. The incumbent supports the rest of the store management team and fosters positive customer relationships.
- Allowances for both food and accommodation
- Paid training
- Competitive salaries
- Comprehensive benefits package
- Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service
- Ensure an enjoyable shopping experience for customers
- Schedule department staff to maximize customer service and fulfill business needs
- Deal with customer complaints and requests quickly and effectively
- Address and respond to all customer inquiries
- Complete regular competitor price checks to protect competitive position
- Monitor gross profit, investigate and address variances and communicate to Category Manager
- Provide regular input to Procurement and Marketing Team on sales trends and new or requested items
- Protect company assets: maintain and control inventories
- Complete Business Segment inventories as required
- Ensure that the Convenience Department is ready for business, stocked and maintained throughout the day
- Develop departmental business plans in order to meet or exceed sales and gross profit goals
- Oversee the correct cost of all invoices and communicate variances to Category Manager
- Monitor inventory levels and shrink reduction; rotate stock to guarantee freshness
- Fully support and participate in all advertising campaigns and P.O.P strategies as directed through Procurement and Marketing
- Follow merchandise guidelines for all food resets
- Maintain equipment and fixtures as directed by the manufacturer and Facility Maintenance
- Maintain 52 week files and records
- Ensure operating goals are met by monitoring performance, following merchandising practices, supporting promotions, maintaining operational standards and controls. Take remedial actions as described in Retail Basics
- Ensure product quality through correct ordering, receiving, inspection, handling, labeling, pricing and stock rotation
- Participate as a key member of the store team, providing leadership to store team and support to the Store Manager
- Through on-going communication keep staff current with key activities
- Work with supervisors to recruit, train, lead and develop C-store Department employees
- Ensure that staff provide outstanding customer service
- Supervise, coach, develop, and evaluate C-Store Department employees as required
- Record of bottom line and sales results in previous roles.
- Excellent written and verbal communication, interpersonal skills and superior customer service skills
- Strong customer service skills.
- A minimum of two years of experience in a high-volume grocery/retail environment
- Strong knowledge of grocery operating principles.
- Ability to interpret a variety of instructions both verbally and orally.
- Highly motivated and adventurous with an appreciation for small town life in a culturally diverse setting considered an asset
- Exceptional analytical, problem solving and decision making skills with a high attention to detail
- Proven organizational, planning and prioritizing skills
- Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values and strategies
- Computer knowledge of Excel and Outlook.
- Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
- Handle or feel and reach with hands and arms
- Work in extreme conditions
- Work extended hours
- Lift 50+ pounds
- Use full hand mechanics
- Will be required to stand for long periods occasionally.
- Work in remote areas
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