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Department Manager, Administration Jobs
Company | Northern/NorthMart |
Address | Pangnirtung, Nunavut, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-09-12 |
Posted at | 9 months ago |
The Department Manager, Administration is accountable for the successful day-to-day operation of Financial Services, Front End, Customer Service and Post Office if applicable. This includes implementation of company standards, the management of company assets and the development and training of staff. The incumbent supports the rest of the store management team and fosters positive customer relationships.
- Competitive salaries
- Paid training
- Allowances for both food and accommodation
- Comprehensive benefits package
- Focus on customer service as a top priority by creating strong customer relationships and providing excellent customer service
- Address and respond to all customer inquiries
- Deal with customer complaints and requests quickly and effectively
- Schedule staff to maximize customer service and fulfill business needs
- Monitor and adjust customer service levels as needed
- Ensure an enjoyable shopping experience for customers
- Supports all Loss Prevention initiatives.
- Supervises Post Office operation where applicable.
- Review customer receivable 2-8 missed list on a weekly basis
- Complete all necessary customer credit detail for delivery to WFS
- Support all Financial Service Programs such as cashing fees, Link Tax, Master Card, etc…
- Follow up on delinquent accounts including participation in conference credit calls with WFS.
- Responsible for maintenance of all POS equipment.
- Supervises and schedules cashiers
- Fully support and participate in all Financial Service campaigns and P.O.P strategies as directed through Selling Event Binder
- Ensure safe is kept on full lock at all times.
- Ensures all money removed or put in safe is recorded immediately in the system
- Verifies and cross –checks all daily financial reports. Troubleshoots and follows through on discrepancies.
- Verifies and cross –checks all daily financial reports. Troubleshoots and follows through on discrepancies
- Ensures that adequate cash is on hand for daily business transactions.
- Ensure that staff provide outstanding customer service in Office and Post Office and Front End
- Through on-going communication keep staff current with key activities (participate in or lead (Huddle-Ups)
- Supervise, coach and develop Office, Front end , Post Office employees as required
- Work with supervisors to recruit, train, lead and develop Office, Front End and Post Office staff.
- Participate as a key member of the store team, providing leadership to store team and support to the Store Manager
- Demonstrates a personal and enthusiastic commitment to Northern/NorthMart's vision, mission, values and strategies
- Excellent written and verbal communication, interpersonal skills and superior customer service skills
- Highly motivated and adventurous with an appreciation for small town life in a culturally diverse setting considered an asset
- Exceptional analytical, problem solving and decision making skills with a high attention to detail
- Record of bottom line and sales results in previous roles.
- Must have the ability and desire to develop an in-depth understanding of Northern/NorthMart customers
- Ability to interpret a variety of instructions both verbally and orally.
- Proven organizational, planning and prioritizing skills
- A minimum of two years of experience in a high-volume grocery/retail environment
- Computer knowledge of Excel and Outlook.
- Strong customer service skills.
- Strong knowledge of grocery operating principles.
- Use full hand mechanics
- Work in extreme conditions
- Lift 50+ pounds
- Work extended hours
- Will be required to stand for long periods occasionally.
- Handle or feel and reach with hands and arms
- Work in remote areas
- The North West Company plays a critical role in serving rural and remote communities across Canada’s north. Customers trust our Northern stores and NorthMart stores to provide the products and services that make their lives better. In turn, we trust our in-store personnel to deliver! If you are considering a career in the north, we offer excellent compensation and the freedom to make a store your own. You’ll have the rare opportunity of experiencing life in the north, with its outdoor activities and culturally engaged communities. We put our full support, including first-rate training, behind you. Many of our most successful operators worked their way up through our stores. If you are ready for adventure and hungry for a meaningful, wide-open career, take a look at what we have to offer.
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