Datacenter Administrator Jobs

Jira and Confluence data Center Administrator (Contract Position)

Number of Positions: 1 Duration: 6 months

Location: Toronto, ON, CA

Must be eligible to work in Canada

Remote position, T4 only, no CtoC

Responsibilities:

Support Jira Data Center and Confluence Data Center administration for a 1000 user instances, including creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations, specifically in support of a Scaled Agile Framework™ (SAFe™) Implementation

Install, manage and administer Jira add-ons, plugins, and extensions.

Architect, design, and implement Jira Hierarchy and Workflow to support the needs of working teams, as well as business outcomes.

Meet with stakeholders to identify Jira Project and Confluence needs and implement them as appropriate.

Conduct training for employees and new hires on Jira and Confluence regarding how to use the tools, new functionality, etc. (Understanding of best practices in accordance to Atlassian standards).

Establish and execute data stewardship and best practices.

Manage and perform quarterly user audits to validate permissions and access.

Create and maintain detailed technical and user facing documentation.

Analyze requests for new Jira functionality, implement new features, triage incoming support requests and handle or route appropriately.

Process improvements that include, but are not limited to, project reorganization/standardization and Confluence documentation.

Ability to manage multiple clients and deliverables at any given time through effective time-management and planning.

Basic Qualifications: (must have)

4+ years' experience as a Jira and Confluence data Center Administrator with experience customizing Jira projects with various schemes, complex workflows, screen schemes, permission schemes, and notification schemes

2+ years experience with Jira Service Management (Jira Service Desk)

Ability to write custom JQL (Jira Query Language).

Ability to construct custom dashboards using various filter types in Jira

Ability to construct/manage Confluence spaces and integrate Jira projects with Confluence spaces

Ability to troubleshoot Jira and Confluence Data Center issues with users

Expert level Atlassian tool administration knowledge on Jira and Confluence Data Center.

Preferred Qualifications: (nice to have)

Experience in performing Atlassian installations, migrations, and plugin installation,

Experience delivering Atlassian/Jira administration across business units and/or with a wider enterprise of 1000+ users.

Experience developing Project Based Automation rules

Having Familiarity with supporting Advanced Roadmaps/ Previously known as Jira Portfolio

Project management experience in dealing with cross-functional teams and understanding their requirements to improve processes and workflows.

Develop custom scripts / Rest APIs calls to integrate other systems with Jira and to pull data for metrics reporting.