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JOB POSTING

Account Manager

Stratcom is an award winning Canadian fundraising firm, which helps charities and nonprofit organizations become more effective in their work. Stratcom seeks an Account Manager who will principally be responsible for providing administrative support to the Client Management team, playing a role on some of their key accounts-- which include some of Canads’s most prominent and effective charities Additionally, the Account Manager will be responsible for the program delivery for an assigned book of smaller clients -- as well as participating in team meetings and functions. Account Manager is a full-time junior management position in the Stratcom’s fundraising department and reports to the Vice President, Fundraising or Designate.

The main responsibilities will include:

Client and Program Support

• Performing a range of assigned tasks related to reporting, communicating updates to Call Centre, sourcing call recordings
• Support the Client Managers by attending meetings, production of presentations or contributions to RFP’s
• Misc administrative tasks related to client/program work
• Overseeing Programs or Accounts while Client Manager is on vacation

Client and Program Management

• Includes, but not limited to, production of script, strategy, list segmenting, results analysis, reports to clients, etc.
• Client annual program planning
• Regular emails and check in calls with Client
• Maintaining relations with assigned client book, with the intention to deliver strong results and increase annual volumes

Internal

• Complete time tracker weekly
• Comply with Stratcom’s policies, procedures and guidelines including but not limited to:
• Personnel, privacy, industry rules and regulations, and quality of services.
• Attend internal meetings, including but not limited to, client / caller briefings, sales meetings, account manager meetings, production meetings, etc.
• Attend conferences

The successful candidate will have the following qualifications:

·1+ years of fundraising, preferably telefundraising/call centre and/or client management, ideally in the non-profit sector,

·Excellent computer skills, including MS Office (Word, Excel, PowerPoint, and Outlook)

·Strong written and oral communication skills

·Ability to work independently and as part of a team

·Highly organized, motivated and dedicated to providing exemplary client service

·Strong attention to detail

·Professional demeanor. Ability to prepare and present materials to, clients and target audience groups.Able to remain calm in stressful environments, and when dealing with groups of staff or clients.

·Bilingual (French) a strong asset but not required

This is a full-time position requiring some flexibility in hours, including occasional evening and weekend work, and ability to travel. This position has the opportunity for advancement.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives, which reflect the community in which we live and work.

Stratcom has an accommodation process in place. Employees requiring accommodation because of a disability or medical need are asked to make their needs known in advance.

We provide excellent employee benefit package and to apply, please send your cover letter and resume by end of day, June 2, 2023 to [email protected]

We thank all interested applicants, but only those selected for interview will be contacted.