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Company | John Brooks Company Limited |
Address | Edmonton, Alberta, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-09-24 |
Posted at | 8 months ago |
WHAT DO WE DO?
- Maintain all customer communication through the Maximizer CS module
- Providing feedback regarding order & shipment status
- Referring advanced technical inquiries to the appropriate personnel
- Proactively keep customers informed of promised ship dates
- Ensure customers have a positive experience while processing Returns / Credit note / order issues through immediate and effective action
- Working with internal team(s) to proactively expedite on critical orders and/or orders for target accounts
- Understanding what inquiries or issues should be escalated to the Supervisor and asks for assistance, as needed
- Exhibiting courtesy, patience, and displaying a positive attitude when dealing with all customers
- Keeping customers informed of status of orders, inquiries, shipments, problems, etc
- Other related duties which may be assigned from time to time
- Responsible for appropriate, timely and consistent self-development
- Be able to “think on your feet” and assist customers in solving problems and demonstrate creativity
- Advanced computer skills; proficient with Microsoft Office Suite (Excel, Word etc.)
- Must exude an enthusiasm, passion, confidence, and an optimistic attitude
- Excellent planning, organizational, and time management skills
- Must be a collaborative and a supportive team player
- Must demonstrate initiative
- College Diploma in a related field
- Strong written and verbal communication skills
- Excellent attention to detail
- Ability to develop and maintain key relationships with both internal and external contacts
- Excellent interpersonal and communication skills
- A demonstrated alignment with John Brooks values; customers first, ownership/accountability, respect, performance excellence, integrity, and innovation
- Must deal with unclear or imprecise requests for information; contacts with customers regarding complaints or service irregularities will be a constant
- A minimum of 1-3 years of related experience (B2B customer service)
- Working knowledge of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) software systems
- Daily customer and inter-departmental/branch communication via telephone calls, faxes, emails, and virtual meetings
- Exposure to deadlines, multiple demands and priorities, multi-tasking, and interruptions
- Fast-paced environment in a dynamic competitive industry
- Generous benefits package that includes coverage for things like medical, dental, paramedical, and vision
- Competitive remuneration including base salary + incentive
- Paid personal day program
- Company Group RRSP with employer matching
- Annual health & wellness subsidy
- Competitive vacation
- We regularly host social events and gatherings to foster togetherness and fun
- We enjoy celebrating achievements by means of formal service awards, employee achievement awards, and milestone birthdays
- The average employee tenure is 9 years
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