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Customer Care Representative Jobs

Company

Believe
Address Greater Toronto Area, Canada
Employment type FULL_TIME
Salary
Expires 2023-07-19
Posted at 11 months ago
Job Description
Customer Care Representative
  • Full-time
  • Toronto, ON, Canada
Company Description

Founded in 2005, believe is the worldwide leader in digital audio and video distribution for independent artists. It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry landscape.

With more than 1 200 employees in 45 countries, the group distributes more than a third of the world's digital music in volume and has achieved an average annual growth of 30% over the last ten years.

Believe's mission can be summed up as: "Best serve and develop all artists with care, transparency, fairness, expertise and innovation, in all local markets around the world".

Believe is looking for aCustomer Care & Support Specialist, based in Canada.

Integrated into theCustomer Care & Supportdepartment, you will be the main point of contact of our customers (Producers, Labels, Artistes) to solve their issues and requests.

Your main role and responsibilities are:

  • Contribute to the Support knowledge bases to improve the autonomy of our clients
  • Interact with Believe back office teams: Finances, Content, Product, Contracts & Rights
  • Solve Artists & Labels operational issues on artistic content, payment of royalties, reporting, management of copyright in compliance with our - SLAs, and top quality communication
  • Maintain a regular and close communication with Sales teams
  • Onboard and train Artists and Labels on Believe internal tools
  • Maintain high customer satisfaction
  • Manage video operational tasks to help Customers ( Approval of videos, modification of information attached to the video, help in case of technical issue)
Qualifications

2 years in customer support/service experience

Good communication skills with Care, Respect, Empathy

Problem solving mindset

Attention to detail

Passionate about technology

A team player with positive attitude

Excellent written communication skills

Zendesk knowledge is a plus

A basic understanding of the digital music industry is a plus

Fluent in English/French

I'm interested

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