Computer Operator Jobs

The Computer Operator works in the NOC with the support of other team members in the operation and support of numerous clients on various platforms including z/OS, z/VM, CCS Atmosphere (Cover-All’s IaaS cloud offering), IBMi/AS400,and PowerVS along with data centre facility management.

Roles & Responsibilities:

The incumbent will take on a role within the Computer Operations team ensuring co-ordination with Cover-All support groups including Service Desk, Mainframe Service Delivery & Support, and IT Service Delivery & Support teams.

·Monitors various consoles for different clients in z/OS, z/VM, z/VSE, IBMi/AS400, PowerVS and various UNIX platforms.

·Reads, analyzes, responds, issues commands, and/or addresses various console prompts and/or job requests.

·Initiates and completes in a timely manner all daily, weekly, monthly, quarterly, as well as annual batch job schedules, backups, and/or special requests.

·Monitors for alerts indicating the status of jobs, schedules, networks, and applications.

·Initiates incident determination / investigation and potential escalation or resolution of abnormal job termination (Abend), abnormal console messages, network problems and hardware problems.

·Have a working knowledge of Job Control Language (JCL).

·Prepares and maintains various problem or event logs / reports.

·Communicates effectively with different clients / users / vendors / to address some problems with their applications, third party software, hardware, network, or processing.

·Performs preventive maintenance on equipment under Operations control.

·Provides cross-training, guidance, transfer of knowledge and skills to others, as needed.

·Develops and maintains documentation on work related functions and procedures.

·Undertakes system shutdown and IPL, Power On Reset, network handling of different systems, accounts, and/or equipment.

·Performs all the necessary checks and verification to ensure all required regions / links / tasks are up and running.

·Available for overtime work on short notice, depending on Cover-All operational / business requirements.

This role could be demanding at times given the responsibility of supporting multiple clients on multiple hardware platforms, and multiple operating system levels. It requires a deep understanding of how the various operating systems function and interact with the other mainframe components. This position is required to work 12 hour day and night rotating shifts.