Collections Specialist Jobs

Collections Specialist

Our esteemed client in Toronto has partnered with us to find a talented Collections Specialist. This collaborative opportunity aims to minimise commercial risks and maximise cash generation through a meticulous and ongoing collection process. We are seeking a dedicated professional who can deliver exceptional results and contribute to the success of our client's credit and collections operations.

Position Purpose:

The Collections Specialist is responsible for minimising commercial risks and ensuring high cash generation through a rigorous and continuous collection process. This position will play a crucial role in maintaining strong customer relationships and reducing outstanding debt.

Key Results Areas:

The Collections Specialist will be primarily responsible for collection activities but may also be assigned other related tasks as needed.

Collection Responsibilities:

• Adhere to Service Level Agreements within 24 hours based on the Collection Process.
• Act as a backup for Credit Check processes.
• Run and format aging reports to assess outstanding balances
• Manage raw data for weekly and monthly end stats.
• Perform other collection tasks as assigned.
• Make consistent calls (daily target assigned) and send emails to clients, following the collection process.
• Communicate policies and procedures in clear and concise language to ensure understanding.
• Review outstanding receivables to reduce outstanding debt and maintain a low Days Sales Outstanding
• Work closely with internal and external customers to address collection matters effectively.
• Process monthly statements for customers.
• Conduct weekly account reviews with the Senior Manager to address potential debt concerns.

Skills:

• Self-starter attitude with the ability to work independently and in a team.
• Demonstrates due diligence in collection activities.
• Strong prioritisation skills to manage multiple tasks effectively.
• Aptitude to handle a high volume of calls per day
• Proficient in organizing spreadsheets using Excel, including sorting, Pivot tables, and VLOOKUP
• Clear understanding of credit collection processes.
• Ability to work in a high-volume, fast-paced culture, meeting targets and deadlines.
• Problem resolution skills and attention to detail.
• Strong communication skills and emotional intelligence.

If you are a motivated and detail-oriented individual with a proven track record in collections, we invite you to apply for this role.