Client Care Coordinator - Birchmount Animal Hospital

Client Care Coordinator
Scarborough, ON
Birchmount Animal Hospital is currently welcoming a full time Client Care Coordinator to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated!

• Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
• Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
• General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
• Previous customer service or front desk experience in hospitality is an asset!
• Admitting and discharging pet patients
• No experience with animals, no problem, so long as you love pets!
• Scheduling appointments
• Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
• Create a warm and welcoming environment for our patients and pet parents
• Placing outbound calls to pet parents for follow-up and future appointment bookings
• Respond and manage email correspondence; clients, referring veterinarians & internal office messages
• Ability to answer a multiline phone system and track and book appointments effectively

What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture you can thrive in: We have the right fit for you!

• Employee Assistance Program
• Referral Bonus Rewards
• And extra perks like shopping discounts and cool wellness apps!
• A caring culture of Wellness and Appreciation!
• Competitive wages and benefits!
• Opportunities to give back to your community through VCA initiatives
• Annual uniform allowance
• Generous personal pet care discounts
• Exceptional career development: there is room to grow here!
• RRSP Employer 5 % Match Program – saving for your future just got easier!

Click “Apply Now”
VCA Canada is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.