Client Advisor Jobs

Role Mission

To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand.

Location: Zorlu Center

Key Accountabilities

• Ensure the products replenishment and physical inventory of merchandise
• Ensure the achievement of individual and Store goals, enhancing and developing the business
• Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures
• Guarantee cross and up-selling for all product categories
• Contribute to manage the visual display of the products in accordance with Gucci visual standards
• Serve customers accordingly with Gucci selling ceremony
• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
• Follow Company grooming, accordingly with Gucci standards and policies
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease
• Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage
• Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones

Key Requirements

• Ability to work in a fast moving and dynamic environment
• Proven ability to drive and exceed individual and store result
• Proven experience in a similar role within fashion retail companies
• High flexibility and ability to adapt to different customers
• Luxury product knowledge
• Strong communication skills
• Team-player mentality
• Excellent commercial awareness and customers attitude
• Deep passion for fashion and luxury
• Fluent in Turkish and English