Business Performance Lead Jobs

Please Note: We work in a hybrid environment, to ensure we continue to meet the needs of our donors, our staff, and our communities we are required to have in-person presence for a minimum of 40% of the time the successful incumbent must be located in Canada and be able to access one of our Canadian Blood Services locations.
Job category: Hospital relations and medical services
Job posting ID: 4561
Employment status: Regular full-time
Classification: PTS/MGT/IT B
Salary/Rate of pay: $87,000 - $105,000
Application deadline: 2023-06-05
Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .
Somewhere in Canada there’s a life you can save.
Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians. Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.
Join Canada’s Lifeline and make a meaningful difference every day.
About The Role
Canadian Blood Services is looking for a Regular Full-Time Business Performance Lead to join our Stem Cells team. The work of a Business Performance Lead is integral to Canadian Blood Services role as Canada’s Lifeline.
In this role, you will be responsible for planning, corporate reporting, environmental scans and comparisons, data management and analysis, and project scope assessments. You will work closely with the operations and planning & compliance teams to achieve defined objectives in accordance with established performance goals. Additionally, you will collaborate with Relationship Management Associate and other internal stakeholders ensuring the incorporation of relevant information in the creation of plans while comparing and analyzing historical trends.
Key Responsibilities Include:

• Establishes, monitors, and develops metrics as needed and collaborate with other senior leaders to drive improvements in Stem Cells planning metrics.
• Manages preparation, review and dissemination of stem cell management and corporate performance reporting.
• Ensures issues that could impact demand and supply are documented and shared and adjustment made as needed.
• Applies extensive knowledge of policy and program and delivers on all reporting and analytics requests, ensures the quality of reports and analytics, and that analytical support tools are created to meet business needs.
• Manages and oversees all stem cell committees and corporate reporting initiatives to improve operational compliance and effectiveness.
• Ensures that process performance monitoring metrics are developed and monitors the KPIs, dashboards and benchmarking for the Stem Cell program.
• Liaises with Donor Experience, Donor Relations, Marketing, and Communications to understand historical data, statistical forecasts and market intelligence. Collaborates with customer facing teams to understand demand projections and assumptions/evidence as required.
• Monitors recruitment operations against the defined recruitment targets and identifies tracks, communicates and/or escalates any identified issues. Provides advice and information to Stem Cells, Donor Relations, and Marketing on trends/areas requiring analysis/mitigation.
• Performs other related duties as required.
• Provides professional planning support for decision makers including systematic and ongoing review of the external environment, trend and situational analysis, identification of challenges and opportunities, assessment of internal strengths and weaknesses, conducts organizational and analytical studies and projects, analyses and interprets external and internal information, and makes forecasts, estimates, projections and recommendations.

Education, Training and Experience:

• Minimum of five years of progressive experience in planning/forecasting and/or data/information management and statistical analysis, report design/layout, and testing/data validation.
• Experience working directly with medical data and analytics would be considered an asset.
• Experience with managing budgets effectively would be an asset.
• Ability to interpret and analyze information including translating analytics into meaningful strategies.
• Demonstrated analytical, problem solving and organizational skills and ability to manage competing priorities, urgent issues and complex business problems.
• Strong client interfacing skills and ability to effectively interact with a wide range of teams and senior leaders.
• Post-secondary level education in a relevant discipline from a recognized academic institution, preferably in Mathematics, Statistics or Business Administration at the graduate degree preferred.
• Extensive knowledge of database management, Excel, MS Word, PowerPoint, web-based technology, working knowledge of VBA and SQL would be an asset.
• An equivalent combination of education, training and experience may be considered.

Demonstrated Knowledge, Skills and Abilities:

• Ability to interpret and translate detailed data into relevant information.
• Willingness and ability to work in a complex, adaptive environment.
• Ability to think in a creative and innovative manner and continually evolve with changing business needs and conditions.
• Excellent presentation and group facilitation skills. The ability to communicate with staff, partners and stakeholders both within and external to the organization in a collaborative, consultative and positive manner.
• Strong attention to detail, strong interpersonal skills and the ability to work effectively in a team environment.
• Demonstrated proficiency in statistics, forecasting and forecasting methods with an understanding of their financial and operational impacts.
• Demonstrated analytical, problem-solving, and decision-making abilities.
• Strong management skills.
• Advanced oral and written communication skills in English (French is considered an asset).

Benefits:

• 4 weeks' vacation to start
• Employee discounts, wellness programs and professional advancement opportunities
• Comprehensive extended health and benefits
• Annual Performance Award up to 8%
• Competitive base salary range
• Defined benefits pension plan

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
Canadian Blood Services requires that all employees be fully vaccinated (COVID 19 vaccine doses as approved by Health Canada), subject to any medical or other human rights considerations. Persons who have been vaccinated outside of Canada must contact their local Public Health Unit in order to obtain a vaccine equivalency certificate.
If this role resonates with you, we encourage you to apply! This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.
We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.