Bmo Capital Markets - Process Support Analyst (Winter 2024)

BMO Capital Markets

BMO Capital Markets is a leading, full-service North American-based financial services provider offering equity and debt underwriting, corporate lending and project financing, merger and acquisitions advisory services, securitization, treasury management, market risk management, debt and equity research and institutional sales and trading. BMO Capital Markets has over 2,800 professionals in 35 locations around the world, including 23 offices in North America.

BMO Capital Markets is a member of BMO Financial Group (NYSE, TSX: BMO), one of the largest diversified financial services providers in North America with US$924 billion total assets and approximately 57,000 employees as of April 30, 2023.

Team Overview:

The Client Onboarding, Know Your Client (part of Anti-Money Laundering, Financial Crime Compliance), and Central New Accounts team is responsible for enabling new clients to transact quickly and efficiently while maintaining up-to-date records and managing risk. The team functions include:

• Maintaining a Marketplaces framework and onboarding and maintaining our marketplaces
• Setting up new accounts, sub-accounts, and modifications to account data
• Onboarding new clients and adding product capabilities for existing clients
• Performing tax due diligence at onboarding and periodically
• Performing AML/KYC due diligence at onboarding and periodically

This role will reside within our Operational Excellence (OE) team. The OE team provides the infrastructure to enable the delivery of great client experiences while managing risk. The day-to-day role will include some of the following and will vary, depending on specific projects, needs, and the skillset of the successful candidate:

Process Mapping and Procedure Documentation

• Learn and document existing procedures or changes to procedures in process map documents and/or procedure documentation (e.g. work instructions).
• Utilize knowledge of CM’s businesses, products, and risk measures as well as process design skills to provide recommendation insight and analysis in support of process improvements. Participate on and support Lean/Six Sigma processes as assigned.
• Prepare updates to drafts of procedure and process documentation and manage and work through feedback.

Training and Communications Material Development

• Prepare training and communications materials drafts as assigned.
• Take meeting notes and prepare draft summaries for updates to management and/or to teams, as assigned.
• Build and update training and communications materials (on SharePoint, in training presentation decks, and/or on eLearning platforms).

Data Management

• Review datasets to resolve discrepancies and investigate anomalies between systems.
• Develop and implement new data management processes, working with the operational and reporting teams
• Utilize technical skills to efficiently and effectively extract and manipulate data from client databases or other source systems to meet various reporting needs (e.g. weekly, monthly, quarterly, and ad hoc reports)
• Manage client expectations, and meet agreed upon deadlines; produce work that is timely and accurate. Strive to provide great stakeholder service.

Change Management and Systems Testing

• Support administrative tracking for changes to processes, procedures, and/or systems. Work with stakeholders to record progress and scheduling for changes.
• Participate in systems testing.

Qualifications:

We are looking for highly motivated, mature individuals with the following attributes:

• Understanding of financial accounting concepts an asset.
• Currently enrolled in an undergraduate program; graduating in Spring 2025, 2026, 2027 (applicants are typically between their second and second last co-op term);
• Proficient in MS Office and MS Teams; expertise in SharePoint highly desired
• Understanding of Capital Markets products an asset;
• Currently working towards a degree in: Business, Computer Science, Math, Library Science, or Engineering;

How to Apply:

For your application to be eligible for consideration, you must apply to the BMO application link.

Please ensure the following items are submitted in your application:

• Transcript (Required for application consideration - please upload it in the resume section when applying in BMO’s Workday application system)
• Resume

The campus job description above aligns to the internal job description below.

Provides a markets-based suite of sales and trading solutions to Institutional, Corporate, and Retail clients. Offers a full spectrum of integrated capabilities to

deliver leading market insight, risk management, and execution services to issuing and/or investor clients, including access to major global markets across asset classes including: debt, foreign exchange, interest rate, credit, equity, securitization, and commodities. Provides competitive pricing to all clients and seeks out new opportunities with prospective clients. Maximizes profit while prudently minimizing the bank’s exposure and adhering to regulatory statutes.

• Builds effective relationships with internal/external stakeholders.
• Exercises judgment to identify, diagnose, and solve problems within given rules.
• Reads, analyzes and interprets common technical journals, financial reports, and legal documents in order to better serve client needs.
• Influence skills - In-depth.
• Collaboration & team skills - In-depth.
• Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
• Communicates market data and client changes to colleagues when they are on the road or in meetings.
• Considers risk, internal controls and compliance as part of day-to-day accountabilities and adheres to policies and procedures.
• Focus may be on a business/group.
• Seeks to develop an understanding of client needs and outcomes.
• I-Star familiarity.
• Responds to inquiries from clients, regulatory agencies, or members of the business community in a professional manner and determines acceptable solutions.
• Cultivates strong relationships with the research team in order to understand their industries and stock coverage.
• Works mostly independently.
• Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Provides feedback on, and, supports continuous improvement opportunities.
• Typically between 3 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Responds to requests for information from both internal and external sources.
• Acts as point person to provide client support in the form of proposals, marketing material, event planning, and scheduling with the cooperation of trading and sales, research, and marketing and with the support of a senior leader.
• Specialized knowledge from education and/or business experience.
• Uses analytical skills (probability, statistical inference, etc.) and applies appropriate technical concepts and completes/leads consistent and reliable technical and financial reports/analyses to support client deliverables.
• Coordinates conference calls, client events and meetings.
• Administers all aspects of the sales and or trading desk, record keeping, reporting, and file maintenance in accordance with internal controls and compliance policies and external regulations.
• Thinks creatively and proposes new solutions.
• Executes a variety of administrative and analytical tasks as assigned and with minimal supervision (e.g. procedural documentation, brokerage and client commission reporting, maintenance of contacts database, disaster recovery planning, tracking and updating of periodic trading or sales metrics, etc.).
• Broader work or accountabilities may be assigned as needed. Qualifications:
• Strong familiarity with Outlook, Excel, Reuters Plus, Bloomberg, public finance/business news websites is desired.
• Verbal & written communication skills - In-depth.
• Maintains a proactive, client service focus in order to meet their needs and increase revenue; contacts customers to present available investment services and develops client prospects from among current customers, referral leads and other sources.
• Familiarity with institutional equity markets.
• Able to read, analyze, and interpret general business periodicals, investment and financial reports.
• Helps manage the flow of inquiries, market data, and other information from clients. Routes client calls appropriately and responds quickly to client questions.
• Analytical and problem solving skills - In-depth.
• Series 7, 63 licenses.
• Answers phones, file, fax, and coordinates meeting and travel arrangements.
• Develops strong market knowledge to provide comprehensive service to clients, develop new solutions, and construct compelling recommendations.
• Verifies that all confirms on trades or sales are accurate and promptly delivered.
• Ensures alignment between stakeholders.
• Develops an understanding of and proficiency in using all required systems and models.
• Communicates transaction details to the brokerage community and custodians. Resolves settlement issues related to incorrect billing.
• Defines problems, collects data, establishes facts, and draws valid conclusions.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/us/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.