Automotive Service Advisor Jobs

Morrey Nissan Infiniti of Burnaby is a member company of the Morrey Automotive Group, a family owned company.
We are offering a position of a Full-time Automotive Service Advisor to join the Service Team at Morrey Nissan Infiniti of Burnaby. In this role you will provide exceptional customer service in the booking of service appointments, writing of repair orders to resolve customer vehicle concerns, recommending services and ensuring our customer’s vehicles are safely maintained to manufacturer specifications, and educating customers on servicing and repair needs while translating standard repair terminology into common terminology. We pride ourselves in building relationships with our customers.
KEY RESPONSIBILITIES:

• Translating customers’ repair problems into standard repair terminology while educating customers on maintenance and repair needs
• Maximizing revenue per work order while maintaining customer
• Overseeing the service & repair process of one’s customer from beginning to end
• Writing of service repair orders to resolve customer concerns, conducting the walk around process, reviewing vehicle history to identify servicing and repair
• Providing an exceptional customer experience to yield consistently strong customer satisfaction scores.
• Promote sales of appropriate servicing, parts, & accessories
• Prompt and professional greeting of customers that come through our door
• Effectively communicating with guests over the phone and in person

YOU ARE:

• Detail-oriented in all aspects of the customer visit
• Has the desire to perform at the highest level in a high performing team
• Able to time manager your workload, deadlines, and fulfill the demands of the busiest Nissan Service Department in the
• Customer service oriented with a passion to build relationships with customers

Requirements
REQUIREMENTS:

• Multi-language an asset
• Experience with DMS software (CDK preferred)
• Must have a valid driver’s license and clean drivers abstract
• Strong ability to multitask
• Must have 2+ years of related experience
• Automotive experience preferred
• Able to work in a fast-paced environment
• Forward facing customer service experience or sales experience

Benefits
WE OFFER:

• Competitive health plan
• Strong compensation plan
• Opportunities for career advancement
• Salary + monthly commission + bonus
• Ongoing training and development support
• Diverse and inclusive culture

Position is salary + monthly commissions + bonuses. Starting salary based on experience
Work week will include Saturdays.