Associate Processor, Operations Management

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

The Associate Processor, Operations Management is responsible for receiving, sorting and verifying incoming items to ensure accuracy, and processing and dispatching them to appropriate areas for further processing. The role is accountable for processing transactions of a non-financial or routine financial nature, assisting in clerical duties such as filing, photocopying, ordering stationery and dispatching supplies. The Associate Processor makes routine decisions that are subject to approval, escalating issues in a timely manner that require further analysis or investigation. The role regularly contributes useful ideas for their own work area, assisting the management team by identifying opportunities for increased efficiency.As a member of CIBC’s Retail Operations team, you’ll work in a fast-paced back-office operational environment where you’ll make a meaningful difference in our clients’ lives. You’ll use your processing experience to contribute to multiple processes on a number of different operating systems that directly impact our clients. As a Processing Clerk, you’ll participate with your team to solve issues and ensure procedures are followed.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

Hours of work - 5:00pm - 1:00am You’re flexible to work our processing centre hours which may include evenings and weekends.

Please note: A preferred candidate has been identified

How You’ll Succeed

• Problem solving - Listen, ask questions, and deeply understand the needs of your clients and team. Act like an owner by taking accountability for issues, and know when to lean on others to build a better solution together. 
• Organizational skills - Use your knowledge of processes and systems to verify, process, and balance incoming items on a variety of different systems and equipment. Assist your team with administrative duties that improve your department’s efficiency.
• Teamwork - Work closely with your team to provide an excellent client experience. Ensure that your team’s collective work meets quality standards, timelines and service level agreements.

 

Who You Are

• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients
• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

8385 Fraser Street,Unit 10

Employment Type

Regular

Weekly Hours

37.5

Skills

Communication, Computer Literacy, Processing, Teamwork