Assistant Manager, Tools And Reporting

The Group Customer | Disability Solutions & Shared Services department is looking for a Reporting and End User Computing (EUC) Tools Assistant Manager whose analytical mind and curious nature can lead a team through the utilization of a variety of system development tools and data sources to build and maintain operational and ad hoc reports as well as EUC tools.

As a leader of the Reporting and EUC Tools team you will use your leadership capabilities, analytical skills, technical abilities and critical thinking mindset to prioritize and manage the work done by the team, as well give direction on technical design and approach. With a continuous improvement mindset, you will refine existing reports and tools and explore new techniques to support the organization’s management team.

This role requires:

• The use of many different tools, software, programming languages and techniques; some of which may be new or emerging. The individual will need a working knowledge of many of these to best support the team to execute on the required tasks or projects
• Technical Know-How
• Data and Business SME knowledge
• The leader will not only work with their Reporting and EUC Tool team, but also need to collaborate with business leaders, subject matter experts, and stakeholders and to support Group Customer technology driven projects as well as support departmental partners
• The increasing availability of data and business intelligence/visualization toolset requires new methodologies for solving ‘age old’ questions. The individual will be required to think outside the box and determine if there are opportunities to enhance current operational reporting and EUCs using new technology
• Project Management
• Solve a variety of different problems, including business leader ad hoc questions, technical challenges and data limitations. Using their knowledge and expertise, the individual will need to think critically through these challenges and apply the appropriate solution
• Project work often requires new tools which will benefit from a well thought-out and managed approach
• A high degree of innovation
• A high proportion of the team’s work is project work. The leader will mentor and manage the team via project management tools including project charters, project plans, identification and adherence to milestones, and effective communication with stakeholders and sponsors
• Problem Solving
• Collaboration
• Leadership skills, but with a desire to also “get your own hands dirty”
• The leader will need to develop subject matter expertise on the data produced by an array of systems as well as how the data is used to manage the operational teams. Data knowledge needs to cover: claim and reserve data, enrollment and group policy data, operations management data, etc.

RESPONSIBILITIES :

Leadership + Management:

• Management reporting on work and productivity of the team
• Prioritize work, ensure timely delivery of quality work
• People leader for a portion of the team
• Provide guidance and support to the team
• Set the standard with the work you deliver (opportunity to do hands on work)
• Set standards and enable the use of applicable tools, techniques, technologies, and templates which help ensure relevance, timeliness and quality of the work delivered

Operational Reporting:

• Work with Group Customer Division partners to leverage various data sources and provide operational reporting
• Lead resources responsible for providing regular and ad hoc reporting
• Complete complex reporting projects based on management requirements to manage the claim solutions business

Solution Delivery: End User Computing Tool Development and Maintenance:

• Utilize project management skills to plan, execute and deliver on a variety of EUC and reporting projects
• Work with business stakeholders to deeply understand needs and guide decisions on scope
• Partner with business leaders and actively seek out and identify areas of opportunity to provide EUC solutions
• Provide leadership on design to align with our common patterns (re-use, maintainability)
• Partner with other technical teams across the division to support Divisional data initiatives
• Follow a product lifecycle to design, develop and maintain dashboards and EUCs
• Maintain and improve the quality of our data by performing data profiling on key data sources
• Become a subject matter expert in the data produced by our operational teams
• Provide technical advice on tools and approaches (stay current with new innovations)
• Provide guidance and recommendation on the development of new data sources that would be used by multiple teams across the division

QUALIFICATIONS:

• Experience in planning and managing projects
• Knowledge of group insurance and the disability and health and dental products is considered an asset
• Expertise or experience with Data Reporting, Data Visualization and EUC Development tools such as: VBA, SQL, C#, PHP, HTML, Power BI
• Well-developed organizational and time management skills with the ability to handle multiple tasks with changing priorities
• Expertise in Microsoft Office suite, specifically Microsoft Excel, Access and Powerpoint
• Experience managing a team is considered an asset
• Post-Secondary education with a familiarity with system development, or statistical/business concepts, or equivalent experience
• 5+ years in related field of applied problem solving, decision-making, reporting and EUC development experience
• Excellent presentation and communication skills, with ability to tailor message to the audience

Be your best at Canada Life- Apply today !

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee  has the opportunity to  reach their potential.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted .