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Company | FGL Sports Ltd |
Address | Corner Brook, Newfoundland and Labrador, Canada |
Employment type | FULL_TIME |
Salary | |
Category | Retail |
Expires | 2023-07-17 |
Posted at | 10 months ago |
What You’ll Do
- Support the customer experience through timely processing and movement of inventory to the salesfloor
- Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels
- Ensure a high level of customer service by delivering the Five Star Solution customer service model
- Execute and maintain inventory accuracy processes and initiatives
- Manage scheduling and follow up of execution on shipping /receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance
- Lead store inventory movement teams and support accuracy
- Assumes responsibility for operations of the store
- Deliver performance metrics, process improvement and Lean techniques (how, when, who)
- Responsible to assist in delivering annual corporate shrink targets through team education and enforcement of LP and audit standards, and inventory controls.
- Implement, communicate and ensure compliance with all operating procedures, processes and policies
- Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
- Assists in preparation and execution of annual inventories.
- Maintaining a positive work environment for staff.
- Communicates in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions.
- Create development plans for staff; support and coach to improve any performance gaps and conducts ongoing coaching to improved team.
- Facilitate and lead team meetings.
- Coach and develop store team, through setting expectations, communication, coaching, feedback and ongoing support
- Coaches team and leads in execution of Customer Experience, proactively provides resolution for all customer concerns.
- Completes and holds team accountable to complete required Triangle Learning Academy training within timeframes
- Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)
- Follows the disciplinary process consistently and impartially.
- Validate schedules for department and monitor payroll daily to ensure payroll plans are met
- Effectively problem solve, delegate and follow-up on tasks assigned to team Members
- Acts a brand ambassador, promoting our stores, programs, brands, and people internally and externally
- Develop and maintain a positive work environment for staff
- Complete opening and closing duties as part of manager on duty responsibilities
- 3-5 years retail experience required
- Experience in an operational management role
- Proven ability to build and manage a daily game plan for the store
- High energy, enthusiasm and a drive to succeed
- Excellent organizational skills
- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
- Superior training and mentoring skills
- Exceptional communication skills
- Fundamental computer skills an asset
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