Application Portfolio Management – Data Governance Lead

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

The Data Governance Lead will establish roles and manage teams across the Canadian Segment to ensure application data has a high-level of accuracy and completeness. Processes and procedures will be developed to onboard applications and maintain the data throughout the application lifecycle. The lead will act as a point of contact communicating with other segments, project teams, and business units to drive a consistent message. The individual will act as a subject matter expert to help guide teams deliver using processes and procedures.

Responsibilities

• Delivery ongoing education to business units for process and updates
• Determine metrics and goals for Canadian Segment data accuracy and completeness
• Create and deliver a Quarterly Attestation
• Monitor and approve broken quality seals on a weekly basis
• Asset onboarding and support
• Lead attends Application Portfolio Management Meetings
• Develop surveys within LeanIX to prompt IT Owners to update existing inventory
• Lead attends Service Management meetings related to the CMDB

How will you create impact?

The role will delivery tremendous value as our data becomes more and more reliable the Canadian segment will see a reduction in risk and an increase in reliability of our services to our customers. Our ability to make decisions faster, through accurate data, will increase our time to market and help us deliver on our promises.

What motivates you?

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You obsess about customers, listen, engage and act for their benefit.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What We Are Looking For

• Deep understanding of Service Management and the CMDB disciples
• Experience in Application Portfolio Management
• Capability to develop, document and implement processes and procedures
• Ability to communicate across the entire hierarchy in the organization
• Excellent organizational skills

What can we offer you?

• A focus on growing your career path with us.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.
• A competitive salary and benefits packages.

Our commitment to you

• Continuous innovation We invite you to help redefine the future of financial services.
• Values-first culture We lead with our Values every day and bring them to life together.
• Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact.
• Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives.
• Boundless opportunity We create opportunities to learn and grow at every stage of your career.

About Manulife And John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Waterloo, Ontario

Salary range is expected to be between

$96,000.00 CAD - $172,800.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.