Antoine Laoun - Team Lead

Date: Jun 1, 2023

Brand: Antoine Laoun

Location:

Montreal, QC, CA, H3B 1B9

Requisition ID: 809115

Store #: 00E638 LensCrafters - Downtown

Position:Full-Time

Total Rewards: Benefits/Incentive Information

Are you enthusiastic, bilingual and fascinated by the world of optics? Do you like to work with designer eyewear, quality optical frames and products? Join us and discover a challenging, vibrant and caring work environment in the heart of Montreal.

Antoine Laoun Optician is a multi-disciplinary team of eye care professionals (optometrists, opticians and eyewear stylists), who has a fashion forward mindset, offers personalized eye care services and carefully selected quality eyewear products: glasses, sunglasses, lenses, and contact lenses from popular power brands and renowned independent brands.

GENERAL FUNCTION

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Major Duties And Responsibilities

While working in Retail

• Conveys a commitment to providing unsurpassed customer service to all customers and patients with every visit.
• Performs work accurately & thoroughly as required. Demonstrates superior product knowledge.
• Assists customers in selecting frames & lenses that are best suited for them. Suggests improvements & recommends solutions. Assists associates with difficult & complex areas.
• Brings associate opportunities to the attention of management directly & in a timely manner.
• Serves as a responsible alternate store key holder.
• Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long-term solutions to problems.
• Strives to achieve exceptional results with every customer and patient every time.

While working in Lab, if applicable

• Ensures approved safety programs are implemented & maintained consistently per standards.
• Completes & files store & lab paperwork thoroughly & accurately in a timely manner. Ensures associates are trained & skilled in doing the same.
• Custom fits glasses & precisely places prescription in lenses.
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology.
• Ensures associates complete training, & routinely conducts eyewear inspections with excellence.
• Ensures finished eyewear meets optical standards & customer requirements.
• Edges & mounts only when needed & within company guidelines.
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems.
• Creates a safe working environment for all. Demonstrates safe work practices.

Basic Qualifications

• Leadership & training experience
• HS diploma/GED
• Problem solving ability
• Edging & mounting experience
• Strong inter-personal skills
• Familiarity with cash register, computers & calculators
• Knowledge of current optical theory & merchandise
• Basic optics knowledge & optical measurement experience
• Strong basic math skills
• Strong optical & retail experience
• 1+ year experience
• Sales skills
• Strong communicator & listener

Preferred Qualifications

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• Knowledge of current store merchandise & lens options
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• LensCrafters Final Eyewear Inspector Certification
• AccuFit Digital Measurement System certification

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.

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