Antoine Laoun Assistant Manager

Requisition ID: 811127

Store #: 00E638 LensCrafters - Downtown

Position:Full-Time

Total Rewards: Benefits/Incentive Information

Are you enthusiastic, bilingual and fascinated by the world of optics? Do you like to work with designer eyewear, quality optical frames and products? Join us and discover a challenging, vibrant and caring work environment in the heart of Montreal.

Antoine Laoun Optician is a multi-disciplinary team of eye care professionals (optometrists, opticians and eyewear stylists), who has a fashion forward mindset, offers personalized eye care services and carefully selected quality eyewear products: glasses, sunglasses, lenses, and contact lenses from popular power brands and renowned independent brands.

GENERAL FUNCTION

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

Major Duties & Responsibilities

• Partners with store manager to lead a team through strong knowledge & skills.
• Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
• Works a flexible schedule, including nights & weekends.
• Shows great pride in store appearance & executes visual directives.
• Strives to maintain positive working relationships with doctors.
• Provides training & guidance to team members.
• Follows guidelines to optimally staff store.
• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Informs store manager of any situation that may require any development or disciplinary action of others.
• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):
• Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
• Performs & understands administrative duties.
• Maintains a safe working environment for all.
• Supports recruiting, helps select high caliber team & creates talent pipeline.
• Delivers clear & constructive feedback in a timely manner.
• Adheres to & ensures compliance of team to Company policies & procedures; meets or exceeds all goals.
• Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives

Basic Qualifications

• 1+ year(s) management/supervisory experience with direct reports
• Strong basic math skills
• Strong communicator & listener
• Familiarity with cash register, computers & calculators
• Proven ability to problem solve
• Must have a strong command of the English language for all written correspondence & oral communication
• Demonstrated high-level of selling skills
• High School graduate or equivalent
• Knowledge of retail operations, processes & policies

Preferred Qualifications

• Knowledge of current store merchandise
• Knowledge of basic optics
• College degree or equivalent
• State licensure (if applicable) &/or ABO Certification in non-licensed states
• Previous experience in leadership position within retail & customer service industry
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package Benefits/Incentive Information including health benefits, PTO, 401K, paid family leave, tuition reimbursement, and eyewear discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans receive preference in accordance with Tribal Law.