1St Line It Engineer

Full

Job Title: 1 st Line IT Engineer

Salary: £21,000 per annum

Location: Bolton Head Office

Hours: Full Time – 37.5 hours per week

Contract Type: Permanent

Perks: Health plan, Employee assistance programme, Critical Illness, Life Assurance, Private Medical Insurance, Pension, Enhanced Family Friendly Leave, Additional annual leave (One moment in time), Car scheme, The Hub (Discount Marketplace), Cycle scheme, Technology scheme, Will writing, eyecare vouchers, free parking

• We are currently trialling a 4-day working week to ensure our employees experience a fantastic work life balance, we hope to continue this after the trial*

About Us

We are the National Fostering Group – the UK’s largest independent fostering family. With over 20 years of experience in foster care, we are committed to finding dedicated foster parents able to provide a safe and supportive environment for children and young people across the UK. Our family of 33 specialist, independent fostering agencies cover the entire UK by supporting communities locally. Whether that be children and young people or potential foster carers looking for short or long-term foster placements, our expert teams work closely with Local Authorities and Trusts across the country to find the perfect fostering opportunities.

 A Bit More About The Opportunity

As our 1 st Line IT Engineer you will own, monitor, and resolve service desk incidents, problems, and service requests by investigating a range of technical issues across all areas of the business. Your key focus will be on providing fixes, escalating where necessary, assisting the support team and supporting the general delivery of services in our large estate of offices and family assessment centres.

This is a busy role, that will allow you to grow your skills in a complex organisation. Although experience would be preferred, it is not essential and we will offer on the job training.

Initially, the majority of this role will be primarily telephone-based offering remote support using connectivity tools such as ConnectWise Automate.

Who We’re After

We’re looking for a motivated individual, who wants to provide the best support to their colleagues and get stuck in with problem-solving and develop their skills.

In return, we'll train you on Active Directory, MDM and provide other technical training in printers, telephony systems, file permissions and application configuration.

Essential

• Ability to work well with challenging customers and under pressure
• Has a professional and friendly demeanour, positive and flexible attitude
• Excellent communication, organisational and interpersonal skills
• Strong customer service skills
• Ability/willingness to learn, prioritise workload and meet tight deadlines
• Must have strong attention to detail and ability to follow processes and procedures and take ownership of tasks or issues
• Ability to diagnose faults in the hardware/software/operating systems used
• Ability to work on own initiative, tackle tasks proactively, address and resolve problems and able to follow a methodical approach to service issues
• Contributes to, supports and works within the team

Desirable

• Good working knowledge of current software packages and operating system
• Good knowledge of working within an ITIL framework
• Good understanding of IT infrastructure
• Good knowledge of Microsoft products from Windows 10, MS Office, etc
• Basic knowledge of IT hardware

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

We are an Equal Opportunities Employer