Customer Care Logistics Representative Jobs

Exceptional time management skills, agile mindset and proven ability to streamline processes

Stock transfers, stock allocation reviews, inventory management for CPDN and retro-billing programs

Strong problem solving, prioritization & organization skills with the ability to manage multiple competing tasks

Order Management and Customer Service:

Support distribution resource planning to manage inventory at 3PL’s and control product waste/write-offs and communicate with internal and external stakeholders

Accurately and efficiently, enter/manage and review all order-related transactions to provide superior service to internal/external customers and clinical study teams

Responsible for all consumables on hand, including budget management, order placement and definition of safety stocks

Develop and implement trainings on product handling standards and packaging methodologies to deliver a seamless experience to our customers

Share product knowledge, inform on new trends and collection arrivals on a weekly basis

Experience in the retail, logistics or in the ecommerce industry, with a strong passion for fashion

Knowledge of warehouse operational processes

Great interpersonal and leadership skills (energetic, strong initiative, self-motivated)

Undergraduate degree in Business or Logistics Management an asset

4 days a week in office, 1 day at home

Minimum 1-2 years of air freight operations experience

Knowledge of Canadian pricing regulations

Monday-Friday, Flexible start time (start anytime between 7am and 10am)

35-40 hour work weeks, 7 hours a day

Previous experience in an insurance company, group benefits role, or a related medical field is preferred

Superior interpersonal skills to manage relationships with internal and external clients

Previous experience in a phone-based customer service role is required

Excellent listening skills to facilitate positive outcomes with inquiries and irate callers

Excellent verbal and written communication skills

Annual bonus program, annual vacation allowance, and company-paid benefits program

Provide support for assigned customers to meet order requirements and escalate issues where appropriate.

Actively work with the customer care team on customer intimacy to deliver a superior customer experience.

Manage customer expectations and build strong customer relationships.

Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging, and safety stock requirements.

Follow the New Customer/product processes and contribute to improve New Customer experience.

Professional experience: 2-3 years in the industry including customer facing role.

Continuously improve customer service skills and knowledge of company products and services.

Strong communication skills, both verbal and written.

Excellent problem-solving and critical thinking skills.

Prior customer service experience is a plus but not required.

Comprehensive health benefits package, including dental and vision coverage.

Flexible work schedule and remote work options.