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Voice Of Customer Analyst Jobs

Network Analyst (Voice Communications)
By CorGTA Inc. At Toronto, Ontario, Canada
2.5+ years of hands-on experience and expert knowledge of LAN/WAN systems, networks and applications.
•Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
•Manages the purchase, installation, and support of unified communications infrastructure equipment and applications.
1.8+ years of Network Analyst industry experience
3.8+ years of experience with Unified Communication systems i.e. Oracle, Cisco required
4.5+ years of experience with Telephony Vendor systems and processes
Voice Infra Analyst Jobs
By Themesoft Inc. At Brampton, Ontario, Canada
• Corporate Telephony - Cisco Call Manager, Cisco Unity Voicemail, Voice Gateways,
• Experience in managing Ring Central Cloud Communication Platform or any similar platforms
•Ring Central – Cloud communication Platform
• Cisco Unified Communications/Voice Conferencing/Webex.
• Genesys Cloud CX technology, Call Recording, Voice conferencing and collaboration
Customer Experience And Voice Of The Customer Specialist
By Northbridge Financial Corporation At Toronto, Ontario, Canada
Project Management experience is strongly recommended
Post-secondary education and / or equivalent on the job experience
Leverage customer insights to positively impact various phases of the customer journey and to support the development of new experiences
Experience in customer experience design (including, customer journey mapping, design thinking methodologies) is preferred
We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.
We care about the community and support the causes you believe in with donation matching and team volunteer days.
Manager, Voice Of The Client
By Wealthsimple At Toronto, Ontario, Canada
Manage and optimize the Net Promoters Score survey
Train and enable teams to do their own research through onboarding, education and providing ongoing support
Has 5+ years experience in customer insights, voice of the customer, analytics or consumer research
Optimizing and scaling the process of doing qualitative research with clients on a regular basis
Monthly org-wide Voice of the Client newsletter
Sharing insights at bi-weekly All-Hands meetings
Voice Of Guest Program Manager
By Sonder Inc. At Montreal, Quebec, Canada
Develop a deep understanding of the Sonder guests' end-to-end experience by gathering, analyzing, and mapping structured and unstructured data
Effectively measure the impact of guest experience on business and operational KPIs
Manage Sonder's customer feedback program and continuously improve the program to unlock better insights and business outcomes
Stay abreast of the latest customer experience industry and research trends to develop advanced methods for driving insights and experience improvements
Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
Mesurer efficacement l'impact de l'expérience des clients sur les KPI commerciaux et opérationnels.
Voice Tester Jobs
By Tata Consultancy Services At Kitchener, Ontario, Canada
• Experience with testing call center systems (voice and DTMF)
• Experience with testing Conversational AI solutions using automated testing tools such as Cyara
• Experience with Google Cloud or AWS
• Experience with test automation and Test-Driven Development (TDD)
• Good to have past working knowledge on Cyara desirable
• Strong team player with excellent written and verbal communication skills
Voice Of Customer Analyst
By Browns Shoes Inc. At Greater Montreal Metropolitan Area, Canada
Present findings and recommendations to senior management in a clear and concise manner.
Strong quantitative and qualitative research skills, with experience in survey design, focus groups, interviews, and other research methodologies.
Perform all duties relating to managing the day-to-day experience with the VoC measurement vendor (surveying, replying, analyzing)
Create and maintain a knowledge repository of customer insights, research findings, and industry trends to inform decision-making across the organization.
3-5 years of experience in a customer-focused role analyzing customer data.
Experience with customer satisfaction metrics such as NPS, as well as customer lifetime value (LTV) and loyalty programs.

Are you looking for an exciting opportunity to use your analytical skills to make an impact on customer experience? We are looking for a Voice of Customer Analyst to join our team and help us understand our customers better. As a Voice of Customer Analyst, you will be responsible for collecting and analyzing customer feedback to identify areas of improvement and develop strategies to enhance customer satisfaction. If you are passionate about customer experience and have a knack for data analysis, this could be the perfect job for you!

A Voice Of Customer Analyst is responsible for collecting, analyzing, and interpreting customer feedback to help inform business decisions. They use a variety of methods to collect customer feedback, such as surveys, focus groups, interviews, and online reviews. They then analyze the data to identify trends and patterns, and present their findings to stakeholders. To become a Voice Of Customer Analyst, you should have strong analytical and communication skills, as well as experience with data analysis tools. You should also have a good understanding of customer service and customer experience. The skills required for this role include data analysis, customer service, communication, problem-solving, and presentation. Knowledge of customer experience, customer service, and data analysis tools is also important. The responsibilities of a Voice Of Customer Analyst include collecting customer feedback, analyzing data, identifying trends and patterns, and presenting findings to stakeholders. They should also be able to develop customer feedback strategies and recommend changes to improve customer experience. Experience in customer service, data analysis, and customer experience is essential for this role. Qualifications for this role include a degree in a related field, such as business, marketing, or data science. Tools that help Voice Of Customer Analysts work better include customer feedback platforms, survey tools, data analysis tools, and customer experience management software. Good tips to help Voice Of Customer Analysts do more effectively include staying up to date with customer feedback trends, understanding customer needs, and using data to inform decisions. Common Voice Of Customer Analyst interview questions include “What experience do you have in customer service?”, “How do you analyze customer feedback?”, and “What strategies have you used to improve customer experience?”