Virtual Technical Support Specialist Jobs in Quebec

Two years or more of Jamf mobile device management experience preferred.

Adhere to ITIL best practices for incident and problem management, advises management of such incidents, and assist with resolution.

Administrator and maintain mobile device management systems.

Experience in coordinating resource requirements.

Coordinate with other support staff and managers to resolve all support issues.

Apple Certified Support Professional certification.

May be called on for training creation, input, or delivery as assigned by management.

Manage the level three queue daily and relay the resolutions to the TSS or TSS II

Maintain and increase product knowledge on applicable products/applications via training, documentation, and personal research.

Maintain documents of system requirements and configurations for support only. Identify departmental technical needs and make suggestions.

Test software and hardware applications as they change in the industry and apply the knowledge as needed

Document all customer contacts, issues, and resolutions timely and thoroughly in the CRM (Zendesk, Jira).

Experience with ITIL support processes; Service Requests, Change Management, Incident Management etc…

Track support requests/incidents and resolutions using help desk software (Jira Service Management)

Experience with AWS, Azure and GCP environments

Experience with Kubernetes and related tools (Helm, Kubectl)

Experience with Jenkins or other CI/CD platforms

Experience with monitoring tools such as Splunk, Log Analytics etc…

Proactively look for ways to improve processes and the customer experience.

Bachelor’s Degree in a Computer Science or related technical field or equivalent experience

2+ years of experience problem solving and providing advanced support within fast-paced and

Experience working with and debugging web applications and/or services.

Excellent customer service, interpersonal, collaboration and communication skills. Possesses the

Experience with the Retail industry and application support (Merchandising) is must

Longueuil, QC J4G 2H9, Canada

Duration: 12 Months Contract to hire

Shift Hours: Mon-fri 8:00 Am – 5:00 Pm

Provide timely technical support to external and internal clients including Project Management, Solution Architects, and Software Developers.

Manage customer escalations and provide clear concise communications to facilitate a quality customer experience.

Identify and understand explicit and implicit requirements of the hosting environment.

Previous experience in deploying software and/or middleware solutions.

Coding and scripting skills (PowerShell, Python, etc.).

Ability to work on site or remotely;

Proficiency in financial database management systems such as Excel and Microsoft Word

Use your Accounts Receivable skills to support a leading behavioral health organization

Associate's degree in Business Administration/Accounting or equivalent work experience

Accounts Receivable or related experience preferred, healthcare experience a plus

Knowledge of Medicaid, Health Choices, and other third-party billing processes

Familiarity with regulatory and compliance requirements and statutes

Knowledge/experience with Linux OS to troubleshoot issues related to application servers and databases.

Maintain and expand knowledge of support technology and platforms including, but not limited to:

Strong communication skills (oral and written)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Support an enterprise level software solution comprised of over 65 available modules – some with a high level of configurability.

Troubleshoot product integration issues related to LDAP, SSL, SSO/SAML, etc.

Proven experience as a Marketing Specialist

Strong technical skills and ability to maintain and optimize website functionality

Knowledge of Google My Business profiles and local SEO optimization

Experience in content creation and optimization

Knowledge of SEO strategies and ability to analyze and implement them

Excellent communication and organizational skills