Vehicle Lease Renewal Manager Jobs

Working knowledge with lean principles (visual management, Kaizen, Kanban, Gemba) valued

Coordinate site management with the Delivery and Mobile Operations Manager, and the Service Manager to ensure customer commitments are met

Primarily responsible for onsite problem-solving including surfacing problems, gap analysis, delegation, project management, and communicating outcomes with quantifiable metrics

Experience using software applications, including Microsoft Suite to create and manage spreadsheets, documents and presentations

Lead a team of multiple associates, leads, and assistant managers with the ability to step in and complete require

Create organizational consistency, standardization, and ensure standards are met throughout the operations

Metrics & Reporting: Report on renewals pipeline to Management as required with the expectation of getting forecasts to 90%+ accuracy.

Relationship Management: Foster positive client relationships in order to create a loyal client base.

Get access to comprehensive benefits. We pride ourselves on offering benefits covering medical, dental, vision, mental health, wellness and more.

The skills and experience we are looking for:

Identify efficiency opportunities and build out new processes that deliver a superior renewal experience for our customers.

Manage documenting all renewal processes and sharing with team members as required.

Conduct process management and financial assessments to support renewals process

Develop knowledge base of end-to-end renewals cycle including up-sells and close timely contracts for assigned accounts

Supports Account Manager in conversations to drive integrity of the renewal portion of the agreement

Expand knowledge of the customer environment, industry, market impact and Cisco footprint.

BA/BS (or equivalent) and 3+ years of experience

You will gain experience with CRM tools ie. SFDC

Program Management Support or Creation

Respond to process & policy questions and optimally communicate requirements

Establish strong relationships with Renewal Managers, Sales Operations, Legal, Revenue Recognition, Pricing, and other internal resources as appropriate.

Strong research and problem-solving abilities

Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly

Prior experience in similar job and Salesforce.com application experience a plus

3-5 years of Project Management experience

Manage multiple new renewal investigations with varying stakeholders and different groups

Manage relationships with internal and external stakeholders

Facilitate and manage large scale brainstorm sessions

Superior communication and interpersonal skills

Create comprehensive project plans for implementing performance enhancement programs and initiatives at the store level