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Ubuntu Technical Support Manager Jobs

Technical Support Manager Jobs
By ThoughtFarmer At Vancouver, British Columbia, Canada
Training and development. Conduct training sessions to enhance our support team's technical expertise, product knowledge, and service skills.
Customer issue management. Manage complex escalated customer issues, ensuring they're resolved quickly and surpass our service level agreements (SLAs).
Reporting. Craft insightful reports on team performance and customer satisfaction for management.
Customer advocacy. Represent and champion our customers within ThoughtFarmer, bringing insights to refine our offerings.
Inter-departmental collaboration: Work with other departments to create a consistent and cohesive customer experience.
Bachelor's degree (or equivalent work experience) in Computer Science, IT, or a related field.
Technical Support Manager Jobs
By Scoop Solar At Canada
Experience with help desk ticketing and customer knowledge base systems
Logical thinker with strong deductive skills
Manage the Scoop Help Desk Ticketing System and respond to customer inquiries in a timely manner
Previous experience as a technical support specialist for a B2B software as a service company
Strong problem-solving skills and attention to detail
Nice to have: experience setting up support software such as Freshdesk and Intercom
Manager, Technical Support Jobs
By Bath Fitter At Saint-Eustache, Quebec, Canada

The Technical Support Manager will lead the technical support team and ensure smooth and efficient operations of technical support services for the organization. The successful candidate will oversee ...

Engineering Manager, Ubuntu Server - Cloud-Init
By Canonical At Trois-Rivières, Quebec, Canada
Work with Product Management to define the vision and strategy for Ubuntu and your team
Effectively set and manage expectations with other engineering teams, senior management, and external stakeholders
Work from home with global travel for up to 6 weeks per year for internal and external events
You are knowledgeable and passionate about software development
You have 3+ years of experience in leading, managing, coaching and mentoring software developers. Experience managing distributed teams is a plus.
You have experience working in an agile development environment
Software Engineering Manager - Ubuntu Linux Kernel
By Canonical At Laval, Quebec, Canada
Work from home with travel globally 2-3 times a year for up to two weeks, for internal and external engineering events
Significant programming experience in C, with Python, Golang, or other like languages also highly regarded
Substantial experience with Linux kernel internals and concepts
Demonstrated experience managing or leading a team of software engineers
Fully remote working environment - we've been working remotely since 2004!
Lead a distributed team of engineers in your time zone
Software Engineering Manager - Ubuntu Linux Kernel
By Canonical At Mississauga, Ontario, Canada
Work from home with travel globally 2-3 times a year for up to two weeks, for internal and external engineering events
Significant programming experience in C, with Python, Golang, or other like languages also highly regarded
Substantial experience with Linux kernel internals and concepts
Demonstrated experience managing or leading a team of software engineers
Fully remote working environment - we've been working remotely since 2004!
Lead a distributed team of engineers in your time zone
Software Engineering Manager - Ubuntu Linux Kernel
By Canonical At Winnipeg, Manitoba, Canada
Work from home with travel globally 2-3 times a year for up to two weeks, for internal and external engineering events
Significant programming experience in C, with Python, Golang, or other like languages also highly regarded
Substantial experience with Linux kernel internals and concepts
Demonstrated experience managing or leading a team of software engineers
Fully remote working environment - we've been working remotely since 2004!
Lead a distributed team of engineers in your time zone
Software Engineering Manager - Ubuntu Linux Kernel
By Canonical At Moncton, New Brunswick, Canada
Work from home with travel globally 2-3 times a year for up to two weeks, for internal and external engineering events
Significant programming experience in C, with Python, Golang, or other like languages also highly regarded
Substantial experience with Linux kernel internals and concepts
Demonstrated experience managing or leading a team of software engineers
Fully remote working environment - we've been working remotely since 2004!
Lead a distributed team of engineers in your time zone
Manager, Technical Support Jobs
By Airbus Helicopters At Ontario, Canada
Manage the administration of all phases of the technical and quality requirements of AHCA
Operational management including budgeting and execution of performance metrics/targets
Receive a competitive salary and a wide host of benefits
Establish goals and objectives for Technical Support in line with promoting superior customer technical experience
Coordinate and instruct Technical Representatives on the latest business/operation requirements
Strong experience in creating and monitoring the financial operations of a Technical Support type program
Manager, Technical Support Jobs
By Fundserv At Toronto, Ontario, Canada
Strong experience with case management tools (ServiceNow CSM is a definite asset).
Post-secondary education with 5+ years of experience in customer technical support and 3+ years of experience managing a team.
Knowledge of ITIL/ITSM concepts and practices (certification is an asset)
Knowledge of Fundserv standards and or/ investment fund industry experience is an asset
Assess and optimize the use of existing and new technology tools to maximize team efficiency and member experience.
Participate in technology transformation projects to ensure Technical Support requirements and activities are identified and integrated into the production readiness phase.
Kernel Engineer - Ubuntu Linux
By Canonical At Winnipeg, Manitoba, Canada
Knowledge/experience with Linux kernel upstream processes and release cycle
Significant programming experience in C, with Python and Bash scripting also highly regarded
Broad knowledge of the Linux kernel and kernel subsystems
Demonstrated experience with kernel patching and debugging
Prior experience with Ubuntu/Debian/Snap packaging would be highly regarded
Fully remote working environment - we've been working remotely since 2004!
Kernel Engineer - Ubuntu Linux
By Canonical At Laval, Quebec, Canada
Knowledge/experience with Linux kernel upstream processes and release cycle
Significant programming experience in C, with Python and Bash scripting also highly regarded
Broad knowledge of the Linux kernel and kernel subsystems
Demonstrated experience with kernel patching and debugging
Prior experience with Ubuntu/Debian/Snap packaging would be highly regarded
Fully remote working environment - we've been working remotely since 2004!
Senior Technical Author - Ubuntu And Canonical Products
By Canonical At Mississauga, Ontario, Canada
Open-source community leadership and management
Has demonstrable documentation skills, insight and enthusiasm
User-experience, interaction or visual design
Fully remote working environment - we've been working remotely since 2004!
Additional Skills That You Might Also Bring
Create, maintain and improve software documentation
Ubuntu Technical Support Manager
By Canonical At Hamilton, Ontario, Canada
Management of a professional support team, including skills development and performance management
Leadership experience, and preferably team management experience
Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
Contribution to the support knowledge base
Hire, develop and train support team to match business requirements
Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
Ubuntu Technical Support Manager
By Canonical At Victoria, British Columbia, Canada
Management of a professional support team, including skills development and performance management
Leadership experience, and preferably team management experience
Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
Contribution to the support knowledge base
Hire, develop and train support team to match business requirements
Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).
Ubuntu Technical Support Manager
By Canonical At Gatineau, Quebec, Canada
Management of a professional support team, including skills development and performance management
Leadership experience, and preferably team management experience
Experience or knowledge of OpenStack, Public Cloud or Virtualization technologies.
Contribution to the support knowledge base
Hire, develop and train support team to match business requirements
Extensive CLI experience with Linux at a technical level (Support, Development, Implementation).