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Tier 1 Support Jobs

Technical Support Specialist / Tier 1 - Remote
By Talentify.io At Canada
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Medical, dental and vision benefits
Excellent verbal and written communication skills; proficient reading skills required
Prior customer service experience preferred
Generous PTO - be sure to ask about our new unlimited Vacation Policy
Tier 1 Customer Service Representative, Contract - West Coast
By Roadpost At Saskatoon, Saskatchewan, Canada
Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to new workflow and changing environments.
Promote company products, features and benefits through consultative customer qualification.
Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.
Ensure a positive, accurate and professional customer experience.
Post-secondary diploma or equivalent experience required.
Strong communication skills. Conversational and Personable.
Tier 1 Customer Service Representative, Contract
By Roadpost At St John’s, Newfoundland and Labrador, Canada
Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to
Promote company products, features and benefits through consultative customer qualification.
Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.
Maintain a working knowledge of company products and services. Opportunity to specialize in certain
Ensure a positive, accurate and professional customer experience.
Post-secondary diploma or equivalent experience required.
Tier 1 Customer Service Representative, Contract
By Roadpost At Montreal, Quebec, Canada
Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to
Promote company products, features and benefits through consultative customer qualification.
Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.
Maintain a working knowledge of company products and services. Opportunity to specialize in certain
Ensure a positive, accurate and professional customer experience.
Post-secondary diploma or equivalent experience required.
Tier 1 Customer Service Representative, Contract - West Coast
By Roadpost At Calgary, Alberta, Canada
Excellent time management and organizational skills. Able to work with minimal supervision. Adaptable to new workflow and changing environments.
Promote company products, features and benefits through consultative customer qualification.
Strong working knowledge of Microsoft Office suite. Excellent computer and website navigation skills.
Ensure a positive, accurate and professional customer experience.
Post-secondary diploma or equivalent experience required.
Strong communication skills. Conversational and Personable.
It Service Desk Analyst, Tier 1
By Reena At Thornhill, Manitoba, Canada
Takes action to improve own abilities in line with career goals, including volunteering for "stretch" assignments and taking on increased responsibilities.
Willing to help and encourages others to learn new and different parts of their jobs by sharing knowledge, experience and information.
Handling remote connectivity issues and LAN/WAN connectivity issues.
1-2 years of experience in an IT Service Desk environment
Certifications in Microsoft an asset
Other IT certifications an asset
Tier 1 Support Lead Jobs
By Affinity At Vancouver, British Columbia, Canada
• Providing regular reports to management on support activities, metrics, and trends
• Excellent communication and interpersonal skills to effectively manage a team and interact with customers
• Understanding of ITIL framework and service management best practices
• Strong technical knowledge of the platform being supported, including its architecture, configuration, and integration points
• Ability to work well under pressure and manage multiple priorities simultaneously
• Experience in developing and implementing support processes and procedures to improve support delivery
Support Services Manager 1 Jobs
By Extendicare At Scarborough, Ontario, Canada
Maintain all aspects of hiring and performance management of departmental staff.
Preparation and management of departmental budgets, inventory management and control, including purchase of departmental supplies and equipment.
All aspects of management of quality and quantity of services and products provided/ produced by departmental staff.
All aspects of departmental safety program management, including preventative maintenance, and repair of equipment.
Minimum of two (2) years experience in a managerial or supervisory capacity
Knowledge of evidence-based practices and/or, if there are none, prevailing practices relating to housekeeping, laundry and maintenance, as applicable
1-To-1 Support Assistant-Rom Summer Club
By Royal Ontario Museum At Toronto, Ontario, Canada
Previous experience working with children with disabilities (ie. those with physical disabilities, neurodivergence, and any other disabilities)
Update caregivers on relevant information regarding the child’s camp experience
The following additional qualifications are strong assets:
Secondary education in a Museum-related field (Art, Archaeology, Life Sciences, Earth Science, History)
Read and understand the profile of the assigned camper and conduct a pre-camp phone call with caregivers
Prepare support materials prior to each day to aid in camper integration
Associate, Operations Support-1 Jobs
By CIBC At Toronto, Ontario, Canada
You can demonstrate experience in MS Office skills (Word, Excel, PowerPoint, etc)
You're driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What You Need To Know
It Support Analyst Tier I
By Electronic Products Recycling Association (EPRA) At Mississauga, Ontario, Canada
Education, Experience, Knowledge and Skills
● Perform asset management and establish accounts and hardware for new employees.
● Degree/Diploma in business, computer science or a related field involving data management/analysis and/or technology
● Experience with Windows 11, Azure AD/Endpoint Manager, GCP, and Google Workspace
● Participate in business-wide meetings to provide insight into technical requirements
● Minimum 1 year of relevant experience in a technical support role

Are you looking for a challenging and rewarding IT Support role? Join our team and help us provide top-notch technical support to our customers. As a Tier 2 IT Support Specialist, you will be responsible for troubleshooting complex technical issues, providing technical guidance and support, and ensuring customer satisfaction. If you have a passion for technology and a desire to make a difference, this is the job for you!

Overview of Tier 2 IT Support Tier 2 IT Support is responsible for providing technical assistance to customers and employees who are having difficulty with their IT systems. They are the second line of support after Tier 1 and are responsible for troubleshooting more complex technical issues. They also provide advice and guidance to Tier 1 support staff. Detailed Job Description of Tier 2 IT Support Tier 2 IT Support is responsible for providing technical assistance to customers and employees who are having difficulty with their IT systems. They are the second line of support after Tier 1 and are responsible for troubleshooting more complex technical issues. They also provide advice and guidance to Tier 1 support staff.

Tier 2 IT Support is responsible for:

• Troubleshooting and resolving technical issues related to hardware, software, networks, and other IT systems.
• Providing technical advice and guidance to Tier 1 support staff.
• Documenting and tracking customer service requests.
• Escalating unresolved issues to Tier 3 support.
• Maintaining up-to-date knowledge of IT systems and technologies.
Job Skills Required for Tier 2 IT Support
• Excellent problem-solving and troubleshooting skills.
• Knowledge of IT systems and technologies.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time effectively.
• Knowledge of network protocols and security.
Job Qualifications for Tier 2 IT Support
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least two years of experience in IT support.
• Certification in relevant IT systems and technologies.
Job Knowledge for Tier 2 IT Support
• Knowledge of IT systems and technologies.
• Knowledge of network protocols and security.
• Knowledge of customer service principles and practices.
• Knowledge of troubleshooting and problem-solving techniques.
Job Experience for Tier 2 IT Support
• At least two years of experience in IT support.
• Experience in troubleshooting and resolving technical issues.
• Experience in providing technical advice and guidance.
• Experience in documenting and tracking customer service requests.
Job Responsibilities for Tier 2 IT Support
• Troubleshoot and resolve technical issues related to hardware, software, networks, and other IT systems.
• Provide technical advice and guidance to Tier 1 support staff.
• Document