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Technical Services Dispatcher Jobs in Quebec

Technical Services Coordinator Jobs
By ABB At Pointe-Claire, Quebec, Canada
Professional studies, DEC, Bachelor of Operations Management, BBA or equivalent.
Minimum 2 years of experience in a manufacturing environment.
Knowledge of Lean Manufacturing principles such as JIT, Kanban, Takt, (asset).
Thoroughness, organizational and synthesis skills, and ability to work independently.
Analytical skills and ability to take initiative.
French / English bilingualism and strong written and oral communication skills.
Technical Services Coordinator Jobs
By SALTO Systems At Quebec, Canada
Door Hardware Knowledge (Preferred DHI Certification)
Develop product knowledge through available resources
Adapt communication to customer’s knowledge level
Desire to expand knowledge of products
Working knowledge of SQL, IP configuration, and software applications
Access control experience 1-2 years

Are you looking for a challenging and rewarding role in technical services? We are looking for a Technical Services Dispatcher to join our team! As a Technical Services Dispatcher, you will be responsible for dispatching technicians to customer sites, managing customer service requests, and providing technical support. You will have the opportunity to work with a wide variety of customers and use your problem-solving skills to ensure customer satisfaction. If you are an organized and detail-oriented individual with excellent customer service skills, this could be the perfect job for you!

Overview:

Technical Services Dispatchers are responsible for providing technical support to customers and troubleshooting technical issues. They are responsible for responding to customer inquiries, diagnosing and resolving technical problems, and providing technical advice and support. They must be knowledgeable in a variety of computer hardware and software applications, as well as have excellent customer service skills.

How To Become an Technical Services Dispatcher:

To become a Technical Services Dispatcher, you will need to have a high school diploma or equivalent. You should also have experience working with computers and software applications. Additionally, you should have excellent customer service skills and be able to communicate effectively with customers.

Technical Services Dispatcher Skills:

• Excellent customer service skills
• Knowledge of computer hardware and software applications
• Ability to troubleshoot technical issues
• Ability to communicate effectively with customers
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices

What is Technical Services Dispatcher Knowledge?

• Knowledge of computer hardware and software applications
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of technical support processes
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Technical Services Dispatcher Responsibilities?

• Respond to customer inquiries and provide technical advice and support
• Diagnose and resolve technical issues
• Provide technical assistance to customers
• Troubleshoot technical issues
• Update customer records
• Follow up with customers to ensure satisfaction
• Monitor customer service software
• Maintain customer service records

What is Technical Services Dispatcher Experience?

• Previous experience working in a customer service role
• Previous experience working with computers and software applications
• Previous experience troubleshooting technical issues
• Previous experience providing technical advice and support
• Previous experience working in a technical support role

What is Technical Services Dispatcher Qualifications?

• High school diploma or equivalent
• Experience working with computers and software applications
• Excellent customer service skills
• Ability to communicate effectively with customers
• Ability to troubleshoot technical issues
• Ability to work independently and as part of a team

Technical Services Dispatcher Education:

• High school diploma or equivalent
• Associate’s degree in computer science or related field
• Bachelor’s degree in computer science or related field
What tools help Technical Services Dispatcher work better?
• Customer service software
• Troubleshooting software
• Remote access software
• Database software
• Communication software
• Project management software
Good tips to help Technical Services Dispatcher do more effectively?
• Listen carefully to customer inquiries and provide accurate solutions
• Stay up to date on new technologies and software applications
• Follow up with customers to ensure satisfaction
• Maintain customer service records
• Monitor customer service software
• Provide technical advice and support in a timely manner
Common Technical Services Dispatcher interview questions?
• What experience do you have working in a customer service role?
• What experience do you have working with computers and software applications?
• How would you handle a difficult customer?
• What troubleshooting techniques do you use?
• How do you stay up to date on new technologies and software applications?
• What customer service software have you used?