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Supervisor Customer Service Jobs

Customer Service Supervisor Jobs
By Eco Guardian Inc. At Newmarket, Ontario, Canada
Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
At least three (3) years of experience, with track record of success in supervising a team of CSR’s
Excellent verbal and written communication skills
Familiarity with customer service software (EDI experience)
Fully comfortable with MS Office Excellent analytical and presentation skills
Supervises a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
Supervisor Customer Service Jobs
By Sterigenics U.S., LLC At Port Coquitlam, British Columbia, Canada
Associate degree or equivalent from a two (2) year college; or equivalent combination of education and experience.
Administrative support to General Manager and QA Manager
Minimum of 3-5 years related customer service experience.
Experience supervising a customer service department preferred.
administrative support to General Manager and QA Manager
Coordinates all activities required to resolve and respond to customer issues in a quick, efficient and professional manner.

Are you looking for an exciting opportunity to lead a team of customer service professionals? We are seeking an experienced Supervisor Customer Service to join our team and help us provide exceptional customer service to our clients. You will be responsible for managing customer service operations, developing customer service strategies, and ensuring customer satisfaction. If you are an enthusiastic leader with a passion for customer service, we want to hear from you!

A Supervisor Customer Service is responsible for overseeing the customer service team and ensuring that customer service standards are met. The job requires excellent communication and problem-solving skills, as well as the ability to motivate and lead a team.

What is Supervisor Customer Service Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to motivate and lead a team
• Problem-solving skills
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to handle customer complaints and inquiries
• Ability to work in a fast-paced environment

What is Supervisor Customer Service Job Qualifications?

• Bachelor’s degree in business, customer service, or related field
• Previous experience in customer service or a related field
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Excellent communication and interpersonal skills

What is Supervisor Customer Service Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

What is Supervisor Customer Service Job Experience?

• Previous experience in customer service or a related field
• Previous experience in a supervisory role
• Previous experience in a customer service environment

What is Supervisor Customer Service Job Responsibilities?

• Supervise customer service team and ensure customer service standards are met
• Handle customer inquiries and complaints
• Monitor customer service performance and provide feedback
• Develop and implement customer service policies and procedures
• Train and develop customer service staff
• Monitor customer service software and ensure accuracy of data
• Analyze customer service data and identify areas for improvement
• Ensure customer service team is following company policies and procedures