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Service Desk Manager Jobs

Manager, Service Desk Jobs
By QuadReal Property Group At Vancouver, British Columbia, Canada
Ensure asset and inventory management records are maintained and up to date as defined by QuadReal asset management standards.
Proactively escalate issues to the appropriate support group or management as applicable.
Establish and manage team and individual performance goals on a quarterly basis or more frequently as required.
Promote a culture of continuous improvement, operational efficiency, and effectiveness to deliver an exceptional and consistent employee experience.
10+ years of proven enterprise experience in technical support or service desk role.
Proven analytical and problem-solving abilities.
Senior Manager, Service Desk
By OpenText At Waterloo, Ontario, Canada
Strong project management and prioritization skills, including leading and coordinating multiple initiatives, influencing non-direct reports and peers, and ensuring on-time delivery
There may be a requirement to manage email outside of business hours for business needs
Manage, train, and develop staff - lead by example to motivate and challenge team members to perform their best
Professional communication (both written and verbal) and presentation skills (English
Audio/Visual support, boardrooms/meeting rooms within the office
Event support for company sponsored events
It Service Desk Manager
By Canadian Blood Services At Brampton, Ontario, Canada
Minimum of 5 years management experience in leading a multi-disciplinary team of IT staff.
Present updates on issues, recommendations and service levels to the IT management team on a regular basis.
Provide strategic and technical advice, identify issues, risks and recommendations to project teams, stakeholders, and senior management.
Drives IT participation and adoption of ITIL practices such as Incident, Problem and Change Management.
An equivalent combination of education, training and experience may be considered.
Experience in providing prompt, professional IT Services in a time sensitive environment.
Service Desk Manager Jobs
By QLogitek At Mississauga, Ontario, Canada
• ITIL certification or equivalent experience in IT service management frameworks.
• A minimum of 5 years of experience in IT service management as ServiceDesk manager.
• Manage and allocate resources effectively, including staffing, training, and budget management.
• Experience with service desk tools and platforms, such as ConnectWise Manage, ServiceNow, etc.
• Strong technical knowledge in IT infrastructure, applications, and systems.
• Excellent communication and interpersonal skills, with a customer-centric mindset.
Service Desk Manager Jobs
By Infinity Solutions At Canada
oworking knowledge of change/Demand management principles and performance evaluation processes
Attend and provide inputs to local governance events supporting Global SDM on stakeholders’ management
oAnalyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders.
o10-15 years of experience in
Identify client’s market needs and manage the delivery of the services at market level
Drive local governance events and manage
Service Desk Manager (Msp)
By Quantum Technology Recruiting Inc. (QTR) At Toronto, Ontario, Canada
Experience with task automation and workload management
3-Years’ Experience with a Managed Service Provided (MSP)
Experience with Windows Server and Desktop
Experience with Active Directory, Group Policies, DHCP, and DNS
Knowledge of system administration troubleshooting using common operating systems (Windows, Linux, Mac)
Experience working with virtualization technologies such as Hyper-V, VMware, XenServer or other virtual machines
It Service Desk Manager
By Thales At Toronto, Ontario, Canada
Demonstrated progressive experience in the management of a technical support team.
Strong relationship management and customer service skills
Working knowledge of a range of diagnostic utilities, including Microsoft SCCM, ManageEngine Desktop Central
Attend training seminars, conferences and trade shows to broaden knowledge of current and future Service Desk issues and technologies.
Manage the overall desk activities and staff.
College diploma or university degree in the field of computer science and/or 5 years equivalent work experience.

Are you looking for an exciting and rewarding career in IT Service Desk Management? We are looking for an experienced and motivated individual to join our team as an IT Service Desk Manager. You will be responsible for managing the day-to-day operations of our IT Service Desk, ensuring that our customers receive the highest level of service. You will also be responsible for developing and implementing strategies to improve service delivery, customer satisfaction, and cost efficiency. If you are looking for an opportunity to make a real difference in the IT industry, this is the job for you!

IT Service Desk Manager Job Skills:

• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of IT service management processes and tools
• Ability to manage and prioritize multiple tasks
• Knowledge of IT infrastructure and systems
• Ability to work independently and as part of a team
• Knowledge of IT security best practices
• Ability to work in a fast-paced environment

What is IT Service Desk Manager Job Qualifications?

• Bachelor’s degree in computer science, information technology, or related field
• At least 5 years of experience in IT service desk management
• ITIL certification or equivalent experience
• Experience with ticketing systems and service management tools
• Experience with scripting and automation
• Experience with system and network administration

What is IT Service Desk Manager Job Knowledge?

• Knowledge of IT service management processes and tools
• Knowledge of IT infrastructure and systems
• Knowledge of IT security best practices
• Knowledge of scripting and automation
• Knowledge of system and network administration

What is IT Service Desk Manager Job Experience?

• At least 5 years of experience in IT service desk management
• Experience with ticketing systems and service management tools
• Experience with scripting and automation
• Experience with system and