Senior Scientific Support Representative Jobs

Outstanding troubleshooting and problem solving skills combined with a genuine desire to see the customer succeed

Self-motivation, attention to detail and excellent communication skills

Keep customers front and center in all of our work

Be accountable and deliver on commitments

Be collaborative and work as one team: fostering communications in a learning, coaching, and helpful environment

Provide exceptionally competent phone and email support to our customers, distributors and staff

Strong time management, and organizational skills with an ability to work independently and as part of a team

Experience in customer service, client service, or teaching/training is an asset; excellent communication and interpersonal skills

Collaborate with cross-departmental functional teams such as Marketing, R&D, Sales, and Business Operations to support immunological products

Participate and assist in program-specific logistics, training and mentoring new team members, and experimental setup and demonstration as required

Post secondary degree in life sciences, preferably immunology

Adaptable and resourceful with an ability to find efficient and innovative solutions to customer challenges

Bachelor of Science, Masters, or equivalent degree/qualification, in relevant life science educational area

Oversee the development of online content to ensure it aligns with approved scientific content, while meeting SEO requirements to drive traffic

7+ years of communications experience required

5+ years of knowledge of pharmaceutical, cosmetic sciences or life science environments required

Exceptional writing and editing skills with the ability to deliver impactful, strategic and content-rich communications programmes externally

Experience of creating and translating scientific/technical content for internal and consumer audiences

Experience with medical devices and/or working in a highly regulated industry which require formalized plans and risk management.

Responsible for defining and the management, design, development, and delivery of target goals of multiple projects

Alert management to potential issues and propose solutions.

Sought after for technical expertise and developmental experience.

Comply with established procedures and with regulatory and laboratory requirements.

Provide technical input to less experienced members of the group.