Senior Sales Support Associate Jobs

Minimum 1-2 years of experience in the freight forwarding industry

Experience in CargoWise One system is considered an asset

Exceptional communication skills, verbal and written

Comprehensive Benefits package, including fitness reimbursement program(s)

College Diploma in the Logistics field is considered an asset

CIFFA designation is considered an asset

Notify Store Management when new product arrives

Communicate all discrepancies to Store Management

Respond to customer requests confidently; partner with sales team or Store Management, when needed

Greeting the customer with a smile and with eye contact and offering your name

Organize and clean stock room daily; to include offsite / remote warehouse as applicable

Manage stock levels/product ownership in back-of-house and sales floor

Become a master in client product knowledge to be able t accurately educate customers

1-3 years of experience working in other customer service, sales, or customer-facing roles

Follow up with specific client customers to address concerns, answer questions, and build relationships

Maintain professionalism when interacting with customers and represent our clients with integrity

Ensure all CDC and client compliance guidelines are followed at all times

Learn every step of the sales process to be able to close sales for select customers

Monitors and manages Case workload, identifying areas where caseload can be reduced or balanced with other SSAs

Project manages multi-country deals engaging local SSAs

Coordinates deal requirements with cross-functional deals to structure deal upfront

Gathers input for Business Requirement documents

3+ years experience in sales operations

Coordinates all pre-sales activity for large, strategic customers (Large, Alliance, GAM and/or Major accounts in region)