Senior Customer Experience Consultant Jobs

Ability to manage multiple projects – strong quantitative research project management skills

Bachelor’s degree in marketing, business management, computer science, research or related field

Ideal candidates will have up to 5 years of quantitative market research experience

Expertise working with customer satisfaction/experience tools and methodologies preferred

Experience working with CX platforms such as Qualtrics, Medallia or InMoment an asset

Comfortable using SPSS, SQL (or any similar tool) to manage data and solve complex business issues

• Advise and support on the analysis and design of solving complex customer experience problems and challenges

• Support the development of customer experience strategy and supporting governance

• Execution, support and quality assurance of CX strategy work streams (e.g. channel strategy)

• Lead the translation of customer research and insights into action plans

• Support the development of materials for different audiences (e.g. Executive Leadership Team, internal meetings, etc.).

For more information on Affinity, please visit www.affinity-group.ca