Salesforce Service Cloud Production Support Jobs

Manage applications hosted on OpenShift Cloud foundry.

Engineering Develop SRE solutions monitoring and alerting machine learning anomaly detection self healing and reliability testing.

Simplifies development by building repeatable solutions to manual tasks.

Enable SRE components during migration of applications to OCP.

Maintain technology currency Tech stack, CF2, MS SQL, Maria DB, Dynatrace, ELK, Splunk, Ansible.

Job Title: Cloud Production Support

Experience with Workforce Management solutions

Experience working with outbound dialers, campaign management

Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance

Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud

Facilitate business process reviews to identify customer requirements and processes

Create user stories based on customer requirements

Implement Production changes to cloud platforms and applications following established change management policies.

Work with the Enterprise Architecture team on identifying requirements and design and continuous evolution of Cloud-based solutions (e.g., Kubernetes).

Minimum 10 years Operational Support experience culminating in a senior role in a real-time client-facing environment.

Experience supporting Cloud Operations (GCP preferred) in real-time Production Environments running business-critical workloads.

Experience writing scripts and code to automate processes.

Experience working with and administering Linux operating systems.

· Develop responsive email templates with extensive knowledge of AMPscript and Guide Template language

· Stay current with latest SFMC capabilities roadmaps, updates, and developer communities

· Create and update documented knowledge bases around technical automation processes and patterns

· Expert-level knowledge of SQL and a very good understanding of SFMC’s Contact Data Model

· Experience building responsive landing pages with HTML, CSS, Typescript, and Angular 11+

· Knowledge of SFMC is required

Initiate and lead Crisis Management process during network or country wide outages

Show leadership while driving technical and management bridge

Participate with different levels of Regional, Global Support management in post event analysis

Bachelor’s degree in Engineering or Computer Science or equivalent technical experience

Minimum of 2-4 years of engineering experience in Telecommunication Technologies such as Packet Core, Radio, Cloud, IMS, VoLTE, etc.

Background in Customer Support Services, associated tools and has a level of customer service skills necessary to handle diverse customer reactions