Resolution Consultant Jobs

High quality time management and organization skills

Ensure Branch and Cage reports are prepared, reviewed (where assigned), distributed and/or presented to Branch Management for review.

2 years of operations experience in a financial sector environment

Excellent organizational and multitasking skills and ability to prioritize activities to ensure objectives are met

Some knowledge of all Regulatory and Compliance rules, Internal Audit reviews

University or college degree in accounting, finance, business preferred

Management and facilitation of critical product issues

Relevant experience managing customer-facing technical teams in a fast-paced and dynamic environment; must be knowledgeable about technical support best practices

Strong customer and partner focus and credibility; ability to engage at senior management and C-level

Negotiation and conflict management: ability to build consensus, trust, and relationships with internal and external stakeholders

Monitor and manage communications (sometimes public, sensitive, and large scale) during incidents

Thinking beyond the boundaries of existing industry standard practices to devise process improvements and new ways to deliver better experiences

Knowledge of information/records management and records management systems.

Provides case management assistance and select training to Customer Protective Services staff.

Works with external agencies (e.g. Provincial Offences Courts, case management system vendor, collection agency).

Must be proficient in MS Office (Outlook, Word, Excel, PowerPoint, etc. ), management information systems, and databases.

Excellent interpersonal skills with the ability to communicate effectively, both orally and in writing, at all organizational levels.

Strong organizational skills and the ability to handle multiple tasks and priorities.

Hold a bachelor's degree in one of the following fields: law, industrial relations, psychology, management or a degree deemed equivalent.

Qualification on national master standing offers.

Impeccable communication skills in both French and English, oral and written form, is essential.

Have completed a certification training for workplace investigators recognized by a Canadian professional association is essential.

A minimum of three (3) years' experience in conducting administrative workplace investigations for allegations of misconduct, harassment and violence, and discrimination.

Minimum experience conducting three (3) administrative investigations in the last five (5) years.