Sr. Service Management Analyst(Reports & Analytics: It Metrics)
By OpenText At Mississauga, Ontario, Canada
Provide ad-hoc reports to Senior Management as required from time to time.
To assist in the development of the database and the management reporting function
Advanced knowledge of Microsoft Office (Excel, PowerPoint, Word, etc.) is required
Escalate any issues detected or spotted from Service Reports to your line manager for investigation.
Ensure accurate and comprehensive data is available to the business
Maintain a thorough understanding of our Service structures and the associated data.