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Renewals Specialist Jobs in Quebec

Renewals Specialist Jobs
By Fortra At Canada
Perform additional duties and projects as assigned by management.
Four-year degree preferred; minimum one year customer service experience or equivalent education and experience
Manage the renewal process, from quoting, internal approvals, through to ensuring the Order is processed correctly.
Weekly forecast to Senior Customer Operations Manager on bookings and losses.
Minimum of one year experience in Microsoft Word and Excel required
Must be able to manage and prioritize multiple tasks

Are you looking for a job that will challenge you and reward you for your hard work? We are looking for a Renewals Specialist to join our team! As a Renewals Specialist, you will be responsible for managing customer renewals, ensuring customer satisfaction, and providing excellent customer service. If you have a passion for customer service and a drive to succeed, this is the perfect job for you!

Overview A Renewals Specialist is responsible for managing the renewal process for a company’s products and services. This includes ensuring that customers are aware of upcoming renewals, negotiating renewal terms, and ensuring that all renewals are completed in a timely manner. Detailed Job Description The Renewals Specialist is responsible for managing the renewal process for a company’s products and services. This includes ensuring that customers are aware of upcoming renewals, negotiating renewal terms, and ensuring that all renewals are completed in a timely manner. The Renewals Specialist will also be responsible for tracking and reporting on renewal progress and performance. Job Skills Required
• Excellent communication and negotiation skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize workload
• Ability to work under pressure and meet deadlines
• Knowledge of customer service principles and practices
• Knowledge of sales and marketing principles and practices
• Knowledge of product and service offerings
• Knowledge of contract law
• Proficiency in Microsoft Office Suite
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• At least two years of experience in sales, customer service, or related field
• Knowledge of contract law
• Excellent communication and negotiation skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize workload
• Ability to work under pressure and meet deadlines
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of sales and marketing principles and practices
• Knowledge of product and service offerings
• Knowledge of contract law
Job Experience
• At least two years of experience in sales, customer service, or related field
Job Responsibilities
• Manage the renewal process for a company’s products and services
• Ensure that customers are aware of upcoming renewals
• Negotiate renewal terms
• Ensure that all renewals are completed in a timely manner
• Track and report on renewal progress and performance
• Provide customer service to customers regarding renewals
• Develop and maintain relationships with customers
• Assist in the development of renewal strategies and tactics
• Monitor and analyze customer renewal trends and patterns