Customer Operations Manager Jobs
By Zoomo At Toronto, Ontario, Canada
5+ years of experience in retail/operations management
Own core KPIs for store financial performance, operational efficiency, and customer experience
Raise the global Zoomo standard for in-person customer experience
Global and country-specific benefits packages
Develop and empower a store team of Technicians and Rider Advisors, including through active feedback and coaching
Collaborate with regional strategy, marketing, and partnerships teams to grow Canada into a global leader for Zoomo.
Assistant Manager, Customer Support And Operations
By BCAA At Burnaby, British Columbia, Canada
Proven communication skills (written/verbal) and ability to effectively communicate with various levels of management, team members and/or outside contacts
Demonstrated organizational, detail orientation, prioritization skills and time management skills
Identify, assess, and test new ways of working and develop recommendations for improving the structure and operationalization of cross-channel management
Liaise with reporting manager on task completion and updates
Collaborate with key stakeholders to align customer experience improvements with the omnichannel CX governance and operating model
Manage refunds and payment issues
Operations Manager – Warehouse And Customer Service
By Quantum Management Services Ltd. At Vaughan, Ontario, Canada
- Previous experience managing a team of order management/customer care, supply chain, logistics, and inventory management
- Effective time management skills to prioritize tasks and meet deadlines
- Evaluate stock levels and classifications to optimize inventory management
Warehouse Operations Manager – Join this rapidly growing distribution client in Vaughan!
- At least 5 years of experience in the Warehouse and Distribution sector
- Previous distribution start up experience highly desired
Customer Operations Manager Jobs
By Hydro One At Timmins, Ontario, Canada
Conduct personal effectiveness reviews of subordinates managers/specialists to build relationships and trust, and to improve effectiveness.
Requires a knowledge of customer operations sufficient to lead a staff of mixed trades.
Requires a good knowledge of English to effectively communicate.
Requires extensive experience in customer service and distribution.
Requires experience in handling complaints and dealing with retail customers, mid-sized customers, generators, LDC’s Municipalities.
A period of over 10 years and up to and including 12 years is considered necessary to gain this experience.