Onboarding Success Specialist Jobs in Manitoba

Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.

Manage the customer use case, ensuring the customer has a plan.

Analyze customer functional requirements and propose the most suitable strategy to be used.

Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.

Excellent verbal and written communication skills, with an ability to work in a team environment.

Comfortable with SaaS technology and data. Previous experience with customer retention and upsell is a PLUS

Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.

Manage the customer use case, ensuring the customer has a plan.

Analyze customer functional requirements and propose the most suitable strategy to be used.

Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.

Excellent verbal and written communication skills, with an ability to work in a team environment.

Comfortable with SaaS technology and data. Previous experience with customer retention and upsell is a PLUS

Build, manage, and optimize our customer onboarding experience – the goal is platform adoption.

Manage the customer use case, ensuring the customer has a plan.

Analyze customer functional requirements and propose the most suitable strategy to be used.

Provide feedback to senior leadership and product team on feature requirements, value proposition and competitive data.

Strong analytical and quantitative skills

Previous Cyber or Security technology experience a plus

Connecting across the organization to resolve questions and issues, providing a great customer experience.

2+ years of SaaS implementation and / or customer service experience.

Excellent communication and writing skills.

Strong Microsoft Office and Excel skills.

Preference for candidates with Customer Service experience in a B2B software environment.

Extended health care and dental benefits

Experience using Customer Relationship Management (CRM) tools in an account management or customer success role

Strong problem-solving skills, able to quickly respond to and manage competing client requests

Conduct product training sessions: Deliver comprehensive product training sessions to educate customers on the features, functionalities, and benefits of off2class.

Document key onboarding activities and tasks in the CRM; communicate any challenges or blockers to your manager as they arise.

Creating user accounts for students, teachers and admins

Configuring Single Sign On (SSO, e.g. Clever, Classlink) by liaising with administrators and IT departments at customer institutions

Comfortable using Salesforce and other Customer Success Management tools.

Monitor our 1 to many onboarding experiences, provide feedback and make adjustments to continue to drive a personalized onboarding experience.

You have 2+ years of hands-on experience onboarding customers, preferably in an email marketing or SaaS environment.

Experience working with Customer Health is a bonus.

Excel experience is a plus.

HTML and CSS experience is a bonus

Account Management or Customer Success experience is a plus!

2-3 Years of Technical Support / Integration / Customer Onboarding Experience.

Detail oriented and highly organized with the ability to thrive in fast moving, ambiguous environments.

Real world understanding of technical problem solving and high-level software concepts like APIs and POS systems.

Manage a combination of customer facing and non-customer facing operational responsibilities for your joint portfolio of customers.

2+ years experience in fields such as customer success/support, procurement or supply chain, consulting

Excellent excel and data analytical skills

Basic knowledge of procurement systems, processes and trends

Basic experience with Tableau, Salesforce, and/or digital native learning fast

Strong verbal and written communication skills; confidence in delivering customer-facing presentations

You have excellent time-management skills

You are detail oriented and have outstanding organizational skills

You have exceptional written and verbal communication skills

Work with candidates and clients to address any issues uncovered during background check processing

Update and maintain candidate profile information in Tundra’s databases and client databases to ensure timely payment processing

Create and issue employment contracts to payrollees and answer any questions/respond to any change requests, sign back fully executed contracts