Office Of The Registrar – Customer Service Representative Jobs

One-year related experience and/or training; or equivalent combination of education and experience.

Employer covered Group Medical Benefits

High school diploma or general education degree (GED)

Be a member of a interconnected global customer service team

Ability to maintain working hours in different time zones (particularly Pacific Time Zone)

Must have a suitable and private work space to take calls from home/remotely.

Should be comfortable working from home/remotely and on-site as we are utilizing a hybrid approach at this point in time.

Strong analytical and problem solving skills.

Superior communication skills, both oral and written, with the ability to explain complex processes.

Proficient knowledge of MS Office Suite.

Demonstrated proficiency working with student information systems and relational databases (e.g. Banner and/or large student record data reports)

Support a dynamic calendar of communications priorities, events, speaking engagements and media activities with exceptional time management

We offer a flexible, hybrid work arrangement.

What does CAAT offer you and what should you know about us?

Support the development of website content, including copywriting, web design, and other deliverables as needed

Work with external vendors and agency partners

Facilitate timely and efficient delivery of accurate information to stakeholders, and provide recommendations on communication approach and content

Must have a suitable and private workspace to take calls from home/remotely.

Previous experience working in a high-volume, Contact-Centre and/or experience working at a Welcome Desk would be considered an asset.

The incumbent must possess excellent oral and written communication skills in order to explain complex policies and procedures effectively.

Excellent interpersonal, listening, customer service, telephone, and organizational skills.

Good working knowledge of the College as a whole, the departments, the academic schools and key personnels.

Work /Life balance with extended health and dental benefits, and above-average days off due to College closure schedules

Detail-oriented with strong data entry skills

Minimum two years admin experience

Strong written and verbal communication skills

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!

Receive incoming calls in professional and courteous manner

Perform marketing and sales functions to sell additional work and earn business