Manufacturing Support Specialist I Jobs in British Columbia

Exceptional skills in problem solving & time management

Concisely document software, hardware, and network information in a case management system

Prioritize between tasks including inbound calls, existing case management, live chat, email requests

Troubleshoot client hardware and software products over the phone and through remote sessions

Provide an exceptional customer experience during calls, emails, chat, and customer escalations

Continuously learns new skills, technologies & products

Fundamental understanding of asset management systems

Track IT assets and manage the lifecycle

Manage patching and antivirus of clients

Manage IT, and suppliers, for services and equipment

3 years of relevant experience in an office environment

Experience with Meraki switches and PaloAlto Firewall is a plus.

Experience with ISO Quality Management System processes/requirements and documentation.

Engineering Technologist Diploma or a related Engineering Discipline/Education combined with demonstrable experience and knowledge.

Ensures compliance to ISO9001-2015 business practices as per tekmar’s Quality Management System.

Updates existing production documentation based on Engineering Change Orders to support product life cycle requirements.

Creates custom packaging labels to meet customer requirements.

A minimum of 2-3 years relevant manufacturing experience in a production environment; current in applicable technologies.